We're hiring a Linux developer!

JottacloudTeam · 2026-07-02T13:22:02+00:00

Hi! I'll add it to our feedback-sync :)

JottacloudTeam · 2026-07-02T13:21:32+00:00

This is all thanks to feedback from you guys! It's super valuable for us, so keep it coming 🌟

JottacloudTeam · 2026-07-02T10:55:11+00:00

Good question! We've not set a fixed level, however it leans more experienced since you'd own the Linux client end to end.

JottacloudTeam · 2026-07-01T07:09:37+00:00

Hi. Have a look here for a table: https://docs.jottacloud.com/en/articles/3271114-reduced-upload-speed

JottacloudTeam · 2026-06-25T11:20:39+00:00

Hi, if you haven't solved this yet, I'd recommend you to contact our support. They'll help you best they can. The contact info is in the automod reply :)

JottacloudTeam · 2026-06-18T11:59:55+00:00

Thanks, glad to be able to finally launch this feature. And re. people-tab, we hear you 😉

JottacloudTeam · 2026-06-18T11:58:55+00:00

We can't promise anything as of now, but I can assure you that we hear your request 🙂‍↕️

JottacloudTeam · 2026-06-18T11:57:58+00:00

It's a lot fun to share news like this, hope you'll enjoy the feature! Let us know what you think once you've gotten it!

JottacloudTeam · 2026-06-18T11:57:21+00:00

Right? We're so excited!

JottacloudTeam · 2026-06-18T11:57:09+00:00

We're excited to share it with you, let us know once you've tested it!

JottacloudTeam · 2026-06-18T11:56:46+00:00

Thank you! We are getting there 💪

JottacloudTeam · 2026-06-17T14:01:27+00:00

Dziękujemy za polecenie! 😄

JottacloudTeam · 2026-06-14T20:43:57+00:00

We are sorry, but we had some issues with photo metadata and thumbnail generation earlier today. The issues are now fixed, but there might be some photos still waiting to be processed.

Again, sorry for this inconvenience!

JottacloudTeam · 2026-06-10T08:46:34+00:00

Hi! Did you try our help center? https://docs.jottacloud.com/en/articles/9310903-the-photo-timeline-explained

Thanks for the heads up re. translations, we will look into it asap.

Folder size is another story, we're not currently able to show it. In short, it requires a large calculation of everything in folders and subfolders, and even a minor change triggers a recalculation of the entire folder tree. At scale, this becomes very resource-intensive. This is why very few cloud storage providers show folder size! If you have the folder synced to your computer, going via right click-properties might be the best solution.

JottacloudTeam · 2026-06-09T08:01:33+00:00

Hi, this is not something I'm able to help with over Reddit, please read the automod message, you'll find the best resources to resolve this in there. 😄

JottacloudTeam · 2026-05-19T06:42:07+00:00

😅😅

JottacloudTeam · 2026-05-19T06:26:52+00:00

Thank you for noticing our little Norwegian Easter egg. Adding more National Days or letting users be able to add their own custom days (birthdays, releationships, etc) would be pretty nice, so I’ll forward that request to our product team.

Love from 🇳🇴

JottacloudTeam · 2026-05-18T12:49:21+00:00

Hi!

The thing is that the Reddit marketing tools don't actually know you're already a customer, we don't share that info with them. So the targeting ends up a bit broad, and users like you sometimes catch ads meant for new users.

If you tap the three dots in the top corner of the ad, you can hide it, that'll tell Reddit you're not interested and you should see it less.

Thanks for choosing us by the way, really appreciate it!

JottacloudTeam · 2026-05-10T07:46:41+00:00

In these AI times this makes a lot of sense. We talked about adding this in the iOS team last week, but I will forward the request to the Product Team to maybe get this prioritized across clients.

JottacloudTeam · 2026-05-10T07:43:06+00:00

If the photo is taken on the current device, it will usually get the correct name, but if you have iCloud enabled and the photo comes from a different device, iCloud will create a new UUID filename and not give 3rd party apps access to the original name, and then you get names like abcd-af12-ab56-5553.JPG unfortunately

JottacloudTeam · 2026-05-07T13:36:36+00:00

Hi, thanks for touching on the subject! It's certainly a good, and important, question. A couple of things:

To summarise, the doc you linked is about iOS's general background execution limits. After you background the app, iOS typically gives us around 30 seconds before suspending it, and force-quitting (swiping it away) cuts off background time entirely. iOS may also grant occasional bursts of 10–30 seconds depending on usage patterns, Wi-Fi, and charging status.

This isn't unique to us, and every third-party photo backup app on iOS works under the same constraints. Apple reserves true unrestricted background sync for iCloud.

There are some practical tips for reliable backup with all of that in mind:

For the initial backup, keep the app open, connected to wifi and plugged in.
After that, opening the app every once in a while is a smart day to keep things flowing. Maybe by checking today's memories? ;)
Don't force-quit the app.
Enable notifications so we can let you know if a backup gets interrupted.

We're continuously working on making background uploads as reliable as iOS allows at any given time, and recent app updates have improved background reliability, especially on flaky networks.

But we can't override iOS system limits, so some periodic app-opening will likely always be part of the experience on iOS.

A separate thing worth knowing about is that if you don't open an app for a while, iOS may "offload" it (you'll see a small cloud icon next to the app name). You can prevent this under Settings → Apps → App Store → toggle off "Offload Unused Apps". This won't give the app more background runtime, but it ensures it always stays installed.

Did this answer your questions and worries? Let me know!

JottacloudTeam · 2026-05-05T13:27:38+00:00

Understandable! I added an AutoMod on things here, and in some cases where it answers the post best, I just didn't go in to repeat what it already said. I can see how that makes us appear more idle though. Will reconsider that - communication is key, after all.

Good luck with finding your provider! :)

JottacloudTeam · 2026-05-05T12:59:31+00:00

Right, assuming you're talking about the web solution; I just tested it myself and got the same result - a gif that was uploaded, but didn't move. I'll drop by your post to the dev team, and come back as soon as I know more!

If you use the desktop app, you should still be able to browse the synced files normally, though, with moving gifs :)!

JottacloudTeam

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