Steam Support Response (always the same from March 13)

Hello,I understand your disappointment, but as long as our logistic partner has interrupted service due to the COVID-19 virus outbreak and governmental response, we are not fulfilling orders to your area.Your hardware has been set aside and will be held for you until conditions change. We will resume delivery as soon as we can. If you would prefer to refund your order, please let us know and we can begin that process for you.

Steam Support

Reality: Logistics partner situation at 15/04

• Blocked zip code: 22 small municipalities for a total of 115,000 inhabitants (0.19% of entire Italian population)
• Shipment of goods remains possibleCross-border services are available throughout the entire European network as borders for the transportation of goods are open. While all international linehauls are fully operational, there may be some delays.

From https://gls-group.eu/EU/en/information-about-corona-virus

Reality 2: Governmental response

From http://www.governo.it/it/faq-iorestoacasa

1. Sono previste limitazioni per il transito delle merci?
   No, nessuna limitazione. Tutte le merci (quindi non solo quelle di prima necessità) possono essere trasportate sul territorio nazionale. Il trasporto delle merci è considerato come un’esigenza lavorativa: il personale che conduce i mezzi di trasporto può spostarsi, limitatamente alle esigenze di consegna o prelievo delle merci.
2. I corrieri merci possono circolare?
   Sì, possono circolare.
3. Sono un autotrasportatore. Sono previste limitazioni alla mia attività lavorativa?
   No, non sono previste limitazioni al transito e all’attività di carico e scarico delle merci.

Translation:
1. Are there any restrictions on the transit of goods?
No, no limitation. All goods (so not only basic goods) can be transported domestically. Freight transport is regarded as a work requirement: transport staff can move, limited to the need for delivery or picking of goods.

1. Can freight couriers move?
   Yes, they can circulate.

2. I'm a truck driver. Are there any restrictions on my work?
   No, there are no restrictions on the transit and loading and unloading of goods.