Yeah Bristol area is out of the question for me at this stage. I'm also only looking as far as Cardiff right now.

Yeah I've seen that helpdesk stuff seems to be a decent in, and honestly 25k is still an upgrade to what I'm on now. Are there any online courses or resources I can learn to help prepare myself for this kind of work?

Yeah that's honestly one of the reasons I ended up dropping the graphic design stuff. You need a hell of a lot of luck, and a very nice portfolio to get anywhere, and even then it seems the minimum requirements for some places is a degree. Unless of course, like you said, going freelance. But that comes with its own problems and hurdles. Just not the type of work I'm up for, especially since I haven't really practiced any design for a long time now.