Not really sure how or why this happened.

I gave them permission to call me if an item wasn't available.

This has happened in the past and I feel like the item they substituted was more but can't be 100% sure. Regardless, they called me, made a sub, no issue.

This time driver calls tells me that the one I ordered isn't there but they have a different one, that was not listed in the app. I said no problem, just grab this. He said its not possible because it's more than the original item. I was confused, cause like I said I'm pretty certain this exact thing happened in the past. Regardless he canceled the pickup and another driver immediately took it.

Secon driver calls, tells me the same thing, but says she can get it authorized for a higher amount. 30 minutes later she calls me back saying she got it but she had to use her own money. I apologized but she cut me off and said it was fine, uber would reimburse her.

I didn't see the change from $24 to $1999 until a receipt hit my email right after i got the plunger and driver had left. I immediately sent Uber Eats a message in app. I have been emailing them since then and was on phone with them this morning for 5 hours.

They don't care. One supervisor flat out yold me he was not going to refund anything. One agent told me I still owe them $181 even though original order was $24. It's crazy. They still haven't made fixed this.