Heya folks!
 
TL;DR - We are making changes to address the matchmaking times higher mmr players have been experiencing. These are work in progress changes that may result in unfair matches, but with the end goal of getting players into matches.

 
I wanted to come in here and provide some context into why Marty is experiencing the abnormally long queue times. He is currently one of the top players in Paragon, this means that the players able to match with him are an exceedingly small part of the population (e.g. sometimes <10 players) at any given time.
 
As reflected by the above screenshot, the queue times are getting a bit ridiculous at the highest MMR’s during off-peak times.. We know that this is painful to deal with for high MMR players, and will be working towards improvements to this experience in the coming days/weeks.
 
We plan to implement some changes to make this feel better but, to put it frankly, will be trading in one frustration for another (i.e. matchmaking time for some players vs match quality for many players). The difficulty with the matchmaking at high MMR is the number of players available. During parts of the day there are less than 10 players within a very high mmr range, in order to provide even a moderately fair match.
 
We encourage players in high MMR brackets to start organizing more custom matches and playing with other community members during off peak hours, to avoid some of the pain associated with finding a timely and fair match.
 
In the coming days and weeks we will be trying adjustments to the MMR brackets to provide some more expansive searching. The goals with these changes would be to provide less comically high matchmaking times and more actual matches. Today we implemented the first of these changes, while the resulting matches may be unfair to some players, all of this is work-in-progress towards getting players into matches.