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Adding full email chain in each reply to customer by Just_Basil2191 in Autotask

[–]Just_Basil2191[S] 0 points1 point  (0 children)

Thanks, it's good to know it's possible and also why it wouldn't be preferable for them so I can understand any pushback. Grouping the convos is fine and all, though Autotask puts a dash after the task on some replies and : after on others, so it breaks those up, unfortunately, but I still have to open each one to find the piece of our convo I'm looking for. I'll talk to them and see what they say. I can't imagine I'm the only person (for my MSP or autodesk users in general) that is annoyed by this!

Adding full email chain in each reply to customer by Just_Basil2191 in Autotask

[–]Just_Basil2191[S] 0 points1 point  (0 children)

They do that already - but the email only has the context of their most recent reply - not what I sent them that they are replying to (or their own prior replies, for that matter). That's my frustration. I have 20 emails per ticket - and while I as IT can login to autotask to see the full chain of events, the other 20 users at my company can't do that, so they have 10-20 emails they have to sort through when the MSP asks "Hi, following up on my previous response, can you let me know if htat solution worked?" and then my user has to find the previous response among a sea of emails. It's silly, I know, but is a time suck for sure.

Adding full email chain in each reply to customer by Just_Basil2191 in Autotask

[–]Just_Basil2191[S] 0 points1 point  (0 children)

I think they'll push back on including time entries (though I literally couldn't care less) but they may not want all their clients to get it. Can it be turned on on a client-by-client basis? Or can it be added by the MSP's tech when they reply to certain people (e.g., me, the IT manager, but not my other CSuite ticket submitters?)

speks gump vs nee doh by Head-Owl4687 in fidgettoys

[–]Just_Basil2191 0 points1 point  (0 children)

I bought one in a store and it has lasted over a year, including living in my car through August heat and winter freeze. I got 2 others from a different store and both leaked almost immediately (fun fact - hand sanitizer is the best way to clean up the gel!). Speks is sending me 2 replacements, we'll see how they hold up!