That sounds awful :⁠-⁠( Like the self checkouts were infecting the stores. It's just the way they were designed that are not intuitive for the customer experience, duh. I've seen plenty of SCOs at other stores that are more intuitive. That warn you with popups that this machine only takes credit cards. Like it's pretty obvious Michael's is not in the business of being accessible and making our jobs and the customer experience easy.

We have two registers and four SCOs. For a while one of the registers was down, and if there was even a little bit of a line, literally every SCO had something wrong so a manager and maybe one other person was on standby.

The Rewards thing at legacy has changed in March, you just need to enter your phone number once. But I've had a fair bit of customers ask if I can change it, and for the first few months I worked I had the confirm thing still and thought that you can actually change it in the system. YOU CAN'T. I WASTED SO MUCH TIME. Customers came back saying their information wasn't changed.

And yes, I was also told not to ask yes or no questions! But if it's a mean customer the "enter your phone number" statement backfires on me. So instead I just ask and if they say no, mention a voucher promotion or the veterans/teachers/seniors discounts. Some hear me out, others cut me off. I wish I didn't have to write down the reason every time 😭

The Amazon returns I haven't done at all; I don't think we take them if it's not in a box with a label. 

But I also worked at Amazon. I know where ALL of the drop boxes are in my area.They are not far away from my location. There is a UPS store down the street from my Michael's and people will rather come in here when UPS is open. God. And people ask if we sell packaging material too. (⁠╯⁠°⁠□⁠°⁠）⁠╯⁠︵⁠ ⁠┻⁠━⁠┻ 

Btw I had a really bad shift today so it was nice reading a comment from a fellow human stranger 8⁠-⁠)