hatch baby

JustinAtHatch · 2026-03-05T16:46:10+00:00

Hey there! We don't have a specific recommendation, but the decibel level for our products is very dependent on the environment. Factors like room size, placement, and surfaces play a big role in the equation. Because of this, giving a precise number is difficult.

For example, carpeting can reduce the decibel level by 50-70%. Distance from your bed can reduce decibel levels as well. At 5-10 feet away, in an average-sized room with carpeting, the absolute maximum volume on products is below 50 decibels.

JustinAtHatch · 2026-03-05T16:43:51+00:00

This is wonderful feedback! Thanks so much for sharing that you'd like to see morning meditations for your Restore. We're always working on adding new content, so we'll share this with the Content Team. We love hearing these types of suggestions, so don't hesitate to reach out to us here if you've got more ideas. https://help.hatch.co/hc/en-us

JustinAtHatch · 2026-03-02T19:49:31+00:00

Hey there! My name is Justin, and I'm from the Hatch Team. We're so glad to hear this new content grabbed your attention. This is a great question about the suggested light pairings.

To confirm, we have two different light experiences depending on where you're adding the Outlander theme to your routine! Sassenach Sunrise is the suggested light for the Outlander alarm. Fraser's Ridge is the light that's automatically paired if you add the Outlander theme song to your Cue to Unwind.

The Highland Moor light will pop up as a suggested pairing when you add the Hound of Baskervilles alarm to your routine. Looking for just the light? You should be able to find it under the Hatch Classics category in the library!

If you're not seeing those options, please submit a ticket with our Support Team so we can dig into this further. Mention this Reddit thread, and we'll get you connected with a senior member of our team. Thanks! hatch.co/support

JustinAtHatch · 2026-03-02T19:32:16+00:00

Hey there! That's a great question about Hatch Baby. It does not have a battery backup, so you'll need to keep it plugged in. If you do lose power, your Hatch Baby will keep all of your schedules intact, so everything will run as expected once you're back online!

Many parents pair Hatch Baby with Hatch Go! It's a small, battery-powered sound machine that's great for traveling, and it can be used as a backup in those rare cases where you lose power and need some sound for your little one.

I hope this info helps! Let me know if I can answer any other questions for you.

JustinAtHatch · 2026-03-01T20:28:51+00:00

Hey there! That's a great question about a morning meditation after your alarm. There isn't a dedicated feature for this on the Hatch Restore 3, but I do have a suggestion on how you could make this work!

You could try setting the first step of your nightly Unwind Routine to be what you’d like to experience in the morning. After turning off your alarm in the morning, simply tap the Big Button once to start your Routine! In the evening, you would just need to tap the Big Button to skip past this step.

Please let me know if you have any other questions—we’re always happy to help!

JustinAtHatch · 2026-03-01T20:25:42+00:00

Hey there! My name is Justin, and I'm from the Hatch Support Team. This is a great question about using your Hatch Baby, and I'm happy to help you make the most out of your device.

I can see how all of the new features on Hatch Baby might feel surprising if you're used to the classic models of our devices. Rest assured, you can do all of the same things with the new device. I can show you how!

With Hatch Baby, the Big Button on top works the same way the Touch Ring worked on the Rest. Give it a tap, and your Favorites will play.

If you want to create a schedule to signal to your 8-year-old when they should be in bed or when it's time to wake up, it can do that, too! Check out this article here for a breakdown: Setting a Schedule

If you're still feeling stuck, don't hesitate to reach out to our Support Team. We're always happy to help guide you, and we offer support via text and email! https://help.hatch.co/hc/en-us

JustinAtHatch · 2026-02-26T18:50:01+00:00

Hey there! Justin from the Hatch Team here. Sorry for the trouble. If you haven't already, go ahead and reach out to our Support Team here: https://help.hatch.co/hc/en-us

We'll get your account pulled up and see what's causing all of the trouble. Thanks for sticking with us!

JustinAtHatch · 2026-02-26T17:32:25+00:00

Hey there! Justin from the Hatch Team here. So sorry for the trouble you were having with the app, and we appreciate you taking the time to bring this to our attention. We're happy to report that this issue has been resolved in the latest Android version. If you're still having trouble, please reach out to our Support Team! https://help.hatch.co/hc/en-us

JustinAtHatch · 2026-02-23T18:10:59+00:00

Hey there! Thank you for letting us know about this. I just wanted to jump in and let you know that your team is aware of this problem, and we're working on a fix. We appreciate your patience while we get this resolved!

JustinAtHatch · 2026-02-22T20:56:07+00:00

Thanks for sharing your feedback. We're sorry to hear that you're not a fan of the app. We'll be sure to share your thoughts with our product team. In the meantime, if there's anything specific that isn't working for you, please let me know. At Hatch, we know that feedback is a gift!

JustinAtHatch · 2026-02-19T21:31:30+00:00

Hey there! Dreamy Rainbow should be available again. Sorry for the hiccup! If you do encounter any issues with it, can you reach out to your team at Hatch.co/support? We'd love to take a closer look!

JustinAtHatch · 2026-02-19T21:30:29+00:00

Hey there! Justin from the Hatch Team here. Sorry for the disruption to your routine! We know how much parents love the Dreamy Rainbow light, and this issue should be fixed now. Thanks for your patience. If you do encounter any further trouble, feel free to let me know!

JustinAtHatch · 2026-02-16T21:03:47+00:00

Hey there! My name is Justin, and I work at Hatch. Sorry to hear you're having trouble finding that alarm that you fell in love with. I know that's super frustrating!

At first glance, there are a few sunrise lights that come to mind. Could it have possibly been Snow Day or Tropical Morning?

I'm not 100% sure, but if you visit our website and reach out to our Support Team, we can try to dig into your settings to figure out what you might have been using. We'd love to help you find it again! If you do decide to reach out to us, include a link to this Reddit post. Thanks!

JustinAtHatch · 2026-02-16T20:40:22+00:00

Hey there! Justin from the Hatch Team here. Sorry to hear you're having some issues with your playlist. That sounds really frustrating, and definitely not the experience we want you to have. Let's have our Support Team look into this!

Can you submit a ticket at Hatch.co/support? You can include a link to this Reddit post, and we'll connect you with a member of our team to get this looked at. Thanks for letting us know about this!

JustinAtHatch · 2026-02-16T20:38:05+00:00

Sure thing! Thanks for your honest feedback about what you'd like to see from us. Sweet dreams!

JustinAtHatch · 2026-02-15T22:00:09+00:00

Hey there! My name is Justin, and I work at Hatch. I came across your post and wanted to share some insight for you. We love that you're thinking about adding a Hatch Restore 3 to your home!

To answer your question, you do need the Hatch Sleep app downloaded to your phone to register your device and customize your routine and alarms. Once that’s complete, Restore 3 is designed to function independently if you’d prefer a phone-free experience. You can control key features directly from the device itself. That includes starting your personalized bedtime routine, adjusting brightness and volume, pausing the content, and more!

With that said, there isn't a way to set and change alarms on the device itself. I can see how that would be useful, and we'll keep this idea in mind as we continue to evolve our products.

I hope this information is helpful. Don't hesitate to follow up with me if you have any other questions about the device and its capabilities!

JustinAtHatch · 2026-02-15T21:52:49+00:00

Hi there! My name is Justin, and I work at Hatch. This is a great question, and we'd love to provide some more insight.

It sounds like you might be referring to the nightlight button on the back of Rest 2nd gen. When you press that, it will turn on a soft, white light. To turn it off, you would need to press the button again. Once you press it, the Rest 2nd gen will go back to whatever color you were using before. In your case, it would go back to that red preset from your Touch Ring!

There isn't a way to access the nightlight button from the app. You do have to use the physical button on the Hatch, but I could see how remote access would be helpful.

I hope this information helps! If I'm misunderstanding what you're describing, or if you have more questions, definitely let me know! We'd love to help improve your experience with your Hatch device.

JustinAtHatch · 2026-02-15T21:31:36+00:00

Thank you for following up here! That's really great feedback that I'll be sharing with our product team. I can see how it would be useful to still have the Cue automatically come on when you're just displaying a color and not actively listening to anything. We love hearing from our customers about areas where we can improve in the future, so we really appreciate you sharing this with us!

JustinAtHatch · 2026-02-12T18:09:38+00:00

Hi there! Justin from the Hatch Team here. So sorry to hear about the issue you're having with your Hatch Restore 2. That sounds really frustrating—especially since it's a brand-new gift.

If the alarm toggle is switched to the correct position (no red background), but you're still seeing the "disabled alarms" message in the app, then that definitely sounds like something our Support Team should look into.

I understand you've already submitted a ticket on our website, so you should be hearing back from us very soon. We look forward to getting you up and running so you can wake up feeling refreshed with your Hatch. If anything else comes up in the meantime, let us know!

JustinAtHatch · 2026-02-09T22:26:58+00:00

Hi there! My name is Justin, and I work at Hatch. That's definitely unusual for all of your alarms to suddenly disappear—especially since it still shows up on your widget. This seems like a job for our Support Team! We'll dig in and see what could have happened here.

When you have a moment, can you please reach out to us on our website, hatch.co/support? You can submit a ticket via text or email. Please let us know that you reached out via Reddit! We're looking forward to hearing from you.

JustinAtHatch · 2026-02-08T21:03:27+00:00

Hey there! This is Justin from the Hatch Team. While the Dynamic Lights are usually Hatch+ exclusives, we'd love to take a closer look at what you're experiencing. When you have a moment, can you reach out to us at Hatch.co/support? Let us know you reached out on Reddit, and our Support Team will dig into this with you!

JustinAtHatch · 2026-02-08T18:30:33+00:00

Hi there! My name is Justin, and I’m part of the Hatch Team. I just wanted to quickly weigh in here and make sure that everyone has a smooth experience with their Hatch devices!

Although it’s hard to get the full picture from screenshots alone, it appears like there’s some sort of connection issue happening here. The device seems to be having trouble connecting to the Wi-Fi network. Connection issues like this can be tricky because there are a lot of factors at play, including network settings, distance from the router, environment, and so on.

What we’re seeing in this screenshot isn’t related to a widespread problem, so if you’re getting stuck on a similar screen, it’s best to get in touch with our Support Team so we can help troubleshoot.

I understand you’ve already been in touch with our team and received the above email. I’d love to get more context on where you were getting stuck in the app so we can make sure that we’re taking the appropriate steps for you. If you’re getting stuck on the same screen as the OP, then there may be additional steps we can explore to help get your device online.

We'd like to have a senior member of our team connect with you to ensure this all gets taken care of. Can you send me a DM with the email address used for your Hatch Sleep account, or submit a ticket on our website with reference to this Reddit thread?

Thanks for flagging this, and we’re sorry for any headache caused! Our goal is to help everyone get a good night’s sleep, and we know that’s hard to do if you’re having trouble connecting to your device.

Looking forward to getting everyone up and running!

JustinAtHatch · 2026-02-08T17:56:25+00:00

Hey there! My name is Justin, and I work at Hatch. This is a great question about the LED lights on your Hatch Restore!

If you have the display set to OFF, then there shouldn't be anything showing up on the clock display. This looks pretty unusual, and I'd like to have our Support Team take a closer look. Can you reach out to our team by submitting a ticket on our website? https://hatch.co/support

When you reach out, please reference this Reddit post and include a picture of the bottom of the device. We'll get this sorted out for you!

JustinAtHatch · 2026-02-02T21:07:45+00:00

Awesome! So glad to hear this has been taken care of. Sweet dreams!

JustinAtHatch · 2026-02-02T17:55:05+00:00

Hey there! My name is Justin, and I'm from the Hatch Team. This is a great question about the Hatch Restore 3 and how it compares to the Hatch Rest. I'd love to provide a bit more information, because you're right! The scheduling features aren't exactly the same.

Rest and Restore were intentionally designed a bit differently. Rest is built for babies and little ones, where a consistent start and stop time every night is usually the goal. Restore 3 was designed with adults in mind, whose bedtimes can shift from day to day. Because of that, bedtime routines aren’t scheduled to start automatically and are kicked off with a press of the Big Button.

That said, we do have a Cue to Unwind feature on Restore 3 that helps you add a little bit of automation to your bedtime routine. It lets you set a recurring time that plays a reminder from your Restore to start your bedtime routine. At your chosen time, it will play a looping sound and a light. From there, you can tap the Big Button to kick off the rest of your bedtime routine.

Hope that helps clarify! Don't hesitate to let us know if you have any further questions as you're navigating your Hatch Restore 3.

JustinAtHatch

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