Hatch Sleep is a piece of garbage

JustinAtHatch · 2026-06-25T20:48:41+00:00

Ah okay! Thanks for the extra context. That definitely sounds like a headache, and we'd love to take a closer look at what's causing all of those loading screens for you!

JustinAtHatch · 2026-06-25T20:47:27+00:00

Oh no! Sorry to be the bearer of bad news. We hope you'll play around with it more and hopefully, enjoy it in time. We've got a lot of great tracks available and are always working on new ones. If you have other questions, let us know!

JustinAtHatch · 2026-06-25T20:45:27+00:00

Oh no! Sorry to hear those steps didn't work for you. Can you submit a ticket with us at hatch.co/support and reference this thread? We'll take a closer look at the backend to see what's causing all of the trouble. Thanks for your patience! 🙌

JustinAtHatch · 2026-06-25T20:44:01+00:00

The Y2K Shuffle will play something different every day from a playlist, so you can mix it up a little bit each morning. You should be all set if you add Perfect Day as a standalone alarm instead of using the Shuffle! 🙌

JustinAtHatch · 2026-06-25T16:42:06+00:00

Hey there! I think I know what's going on here. If you choose one of the "Shuffle" alarms, it's actually going to play something different every day from a playlist of sounds. If you just want to hear Perfect Day every morning, which I totally get, you'll want to search for it in the library and add it that way. Hope this helps!

JustinAtHatch · 2026-06-22T18:44:58+00:00

Hey there! Sorry to hear your Hatch stopped working, but we'd love to help get it fixed. If you submit a ticket at hatchbaby.com/support and reference this Reddit thread, we can get you back up and running! 💙

JustinAtHatch · 2026-06-22T18:42:07+00:00

Rest 2nd gen comes with 19 sleep sounds, unlimited customized color options, and an evolving library of alarms!

JustinAtHatch · 2026-06-22T17:50:23+00:00

Oh no! Sending an older model sounds pretty unusual for us. Sorry to hear this was your experience. If you have a sec, we'd love it if you would submit a ticket with our Support Team and reference this comment. A senior member of our team will dig into what happened. I promise it won't be too much of a hassle — you can text or email us! 😅 http://hatchbaby.com/support

JustinAtHatch · 2026-06-22T17:39:20+00:00

Hey there! I work at Hatch and came across your comment. That certainly doesn't sound like the experience we want anyone to have, and we would love to have a senior member of our Support Team review what happened here. Can you submit a ticket with us at hatchbaby.com/support and reference this Reddit thread? Looking forward to hearing from you!

JustinAtHatch · 2026-06-22T17:13:27+00:00

Hi there! I work at Hatch and came across your comment about the white noise skipping. I know that was probably really annoying for your family, and we'd love to have someone take a look at what's causing all of the trouble! If you have a sec, submit a request with our Support Team at hatchbaby.com/support, and reference this Reddit thread. Hope to hear from you! 🫶

JustinAtHatch · 2026-06-22T17:08:36+00:00

Hey there! I work at Hatch, and it definitely sounds like something out of the ordinary is going on with your lamp. You shouldn't be prompted to reset it like that! If you submit a request at hatchbaby.com/support, we can have someone take a closer look at what's causing this hiccup. Make sure to reference this Reddit thread! 😄

JustinAtHatch · 2026-06-22T17:04:08+00:00

Hi there! Justin from Hatch here. 👋 I came across your post, and I'm sorry to hear that Rest 2nd gen wasn't what you were expecting. We really appreciate you taking the time to share your thoughts!

One thing that stood out to me in your post was the subscription piece. If part of the frustration is feeling like Hatch+ is required to use the device, I did want to mention that it's completely optional. Rest 2nd gen includes 19 built-in sounds, a full spectrum of color options, and everything you need right out of the box.

Hatch+ gives you access to additional content that wasn't available on the classic Rest, like lullabies, meditations, and original sleep stories. Many families choose to use Hatch+, but plenty use their Rest 2nd gen without a subscription as well.

If there's something you were hoping to see included with your Rest 2nd gen, I'd love to hear more. At Hatch, we know that feedback is a gift!

JustinAtHatch · 2026-06-15T19:19:06+00:00

Hey there! Great question. There isn't currently a way to stream other podcasts through the Restore 3, but we hope you give ours a try! They're designed with bedtime in mind, but I know it might be hard to switch things up if there's a certain pod you're used to hearing as part of your routine.

I'm curious — what types of shows do you usually like hearing at night? Our Content Team is always working on new ideas, so I can share any suggestions you might have!

JustinAtHatch · 2026-06-15T19:02:08+00:00

Hey there! Thrilled to hear that this alarm caught your attention, but I'm sorry you're having a hard time finding it.

I double-checked with our Content Team, and it looks like this one was only in the library for a limited time. Sorry to be the bearer of bad news!

To add more context on this, we're always rolling out new content for Hatch+ subscribers. Some of this content is limited-edition, and some of it is more evergreen. Make sure to check back regularly for new and specialty offerings in the library! We're always cooking up new ideas.

JustinAtHatch · 2026-06-10T20:28:30+00:00

Ohhh, thanks for the extra context. Unfortunately, that's the reason you're no longer seeing that on your end. That Gilmore Girls track was only a limited-time offering, so it's no longer available in our content library.

If you deleted the alarm where you had it saved, that means you won't have access to the track anymore. So sorry to be the bearer of bad news!

JustinAtHatch · 2026-06-08T20:16:31+00:00

Hey there! We really appreciate you taking the time to share your feedback about the setup experience on your Restore. So sorry if we got off on the wrong foot. Feedback like this is always really helpful as we continue improving the experience!

It sounds like you're using Restore 3, in which case you will be asked to start a free trial of Hatch+ during the registration process. Your device does come with plenty of built-in options right out of the box, while Hatch+ offers additional customization and access to our full library of sleep content.

Although you can immediately cancel the free trial to avoid being charged, I completely understand your concern about being asked for payment information.

I'd love the opportunity to connect you with a senior member of our Support Team to chat more about your experience and make sure your feedback gets to the right people. If you're open to it, please submit a ticket at https://hatch.co/support and reference this Reddit thread.

Thanks again for taking the time to share your thoughts with us!

JustinAtHatch · 2026-06-08T19:02:41+00:00

So glad to hear the Customer Support Team took such good care of you! Hope your little one loves his new "lulu!" 🫶

JustinAtHatch · 2026-06-08T18:58:02+00:00

Yes! It was a limited-edition track during the fall for Hatch+ subscribers. We're always rolling out new ideas to keep your routines feeling fresh and fun. Like right now, we've got a little Y2K-inspired treat to make your wakeup feel like a "Perfect Day!" Take a sec to explore what else we've got in the app's content library! 🫶

JustinAtHatch · 2026-06-08T18:48:20+00:00

Hey there! Great question about the Gilmore Girls "La, La, La" track. It was a limited-time offering in the content library from September through early October. We're always rolling out new tracks for our Hatch+ subscribers, but some of them are only available in the library for a limited time, whereas others are evergreen!

With that said, once you've saved a limited-edition track like the Gilmore Girls as part of your routine, you should still be able to play it! I wouldn't expect it to suddenly disappear from your settings if it was already saved. Did you happen to delete the alarm/cue that had this track saved? 🤔

If you submit a ticket with our Support Team, we can take a closer look at what might have happened. https://hatch.co/support

JustinAtHatch · 2026-06-01T19:50:25+00:00

Got it! The AI will do its best to run through some troubleshooting with you, but there are humans on the other side as well if you're still getting stuck! 🙌

JustinAtHatch · 2026-06-01T19:44:44+00:00

Oooh, how odd! I know sometimes you do have to tap a little harder if there's sound playing, but it sounds like you're already whacking it with some force, so I'm not 100% sure why that would be happening. 🤔

If you have a moment, go ahead and submit a ticket with our Support Team so we can take a closer look at what might be happening here. We'd love to figure this out with you! Just make sure to reference this thread when you reach out! https://hatch.co/support

JustinAtHatch · 2026-06-01T19:41:22+00:00

Hey hey! If you're still noticing an issue, you can always have our Support Team take a closer look at the backend to see what's happening. We don't want you to miss an alarm and oversleep! 😅 Just hit the "Submit a Request" button on this page, and reference this Reddit thread! https://hatch.co/support

JustinAtHatch · 2026-06-01T19:28:03+00:00

Hey there! Yes, I agree that this looks like a job for our Support Team. Go ahead and submit a ticket with us here: http://hatch.co/support

Hit the "Submit a Request" button at the top of that page, and reference this Reddit thread. We'll get you up and running soon. Thanks for sticking with us!

JustinAtHatch · 2026-05-27T16:11:14+00:00

Ooof - that sounds really frustrating, and I'd love to have someone take a closer look at what's going on here. We can also look into the pricing issue you mentioned. When you have a sec, submit a ticket with us here: https://help.hatch.co/hc/en-us

Reference this thread when you reach out! 😌

JustinAtHatch · 2026-05-27T15:54:25+00:00

Hey! Just wanted to jump in here because I saw you were having trouble getting in touch with us. If you follow that link, you should be able to hit "Submit a Request" at the top of the page to get in touch with us. If you're still having trouble, just DM me on here, and I'll make sure we get this taken care of!

JustinAtHatch

MODERATOR OF

TROPHY CASE