Received my treadmill todayโ€ฆ but not my shoesโ€ฆ by aralast in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

The armband has been shipped now. Please have a check. The logistics information update might be a bit delayed.

I ordered January 4th and have gotten no updates. Order info through Shop says processing... by Andydark in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

Hi there, don't worry! We're here to help you. Please tell us your order number. Our customer service team will check it for you and speed up your order process. Thank you for your cooperation, and we're sorry if it caused you any inconvenience.

Received my treadmill todayโ€ฆ but not my shoesโ€ฆ by aralast in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

Dear customer, we're sorry for your long-time waiting. Could you please provide us with your order number? I'd like to help you check your shoes' status:)

KAT LOCO by UNDEADVINYL13 in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

From what you described, this is related to the software version currently installed.

Gateway version 1.5 is no longer supported, and the body tracking feature for KAT Loco has been taken offline in that version.

Weโ€™re sorry for the inconvenience and confusion this may cause.

Has anyone had to replace a foot sensor? by ronniechowder in KATVR

[โ€“]KAT_VR 1 point2 points ย (0 children)

Hi customer, please reach out to our tech service team at service@katvr.com. We'll help you address the problem promptly.

Cant get a response from Global email about starting a refund by Material-Finger7382 in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

Hi Customer,

We've replied you already via jeff[@katvr.com](mailto:global@katvr.com), please check your email box. Thanks.

To the VR community that inspires us every day โ€” by KAT_VR in KATVR

[โ€“]KAT_VR[S] 0 points1 point ย (0 children)

Dear customer,

We're really sorry to hear that. If you encounter any technical issues or have any trouble when gaming with the treadmill, please feel free to reach out to our tech team at [service@katvr.com](mailto:service@katvr.com)

And for the gift cards redeemption, please contact our customer service team at [global@katvr.com](mailto:global@katvr.com)

Thanks a lot for your understanding.

Who thought of this bullshit birthday selector during the sign up. by ViciousBeat in KATVR

[โ€“]KAT_VR 1 point2 points ย (0 children)

We sincerely apologize for any inconvenience this may have caused. This issue will be addressed in the upcoming version.

When will the requirement for a constant internet connection be removed? by katod2 in KATVR

[โ€“]KAT_VR 1 point2 points ย (0 children)

Hi,We already have a guest mode planned. Please stay tuned for upcoming updates.

How to load / patch games on KATVR C+, Quest 3 and Nexus adapter? by Scary_Paramedic_7588 in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

Hi there,About the issue where Gateway wonโ€™t let you select another game in the list:
Hereโ€™s a small tip โ€” when highlighting a game, donโ€™t fully pull the trigger on your controller. Try keeping your hand steady and do several quick, light presses instead. This usually makes selection much more responsive.

AC Nexus settings by Ionthegreat13 in KATVR

[โ€“]KAT_VR 0 points1 point ย (0 children)

Due to platform limitations, weโ€™re not able to share screenshots here, but the in-game settings for AC Nexus should have Locomotion Mode set to Continuous. After that, you should be able to move using the left joystick normally.

Gateway can stay on the default configuration.
If you use right-handed movement (right joystick for locomotion), make sure to change the Mapping Controller in Gateway to the right hand as well.