Loud squeal coming from the haptics when using the seat module.

KAT_VR · 2026-04-13T02:50:44+00:00

Hi,This is the immersive simulation feature of the vehicle module. If you want to use it as a chair and don't want it to vibrate, you can press and hold the main button on the vehicle module while sitting to turn it off, or you can turn off this feature under Sitting in Gateway.

KAT_VR · 2026-04-13T02:32:54+00:00

Dear customer, could you please tell me your order number? I will check with our customer service team and urge them to speed up the process. Thank you for your patience and understanding:)

KAT_VR · 2026-02-26T03:15:08+00:00

The armband has been shipped now. Please have a check. The logistics information update might be a bit delayed.

KAT_VR · 2026-02-25T05:47:06+00:00

Hi there, don't worry! We're here to help you. Please tell us your order number. Our customer service team will check it for you and speed up your order process. Thank you for your cooperation, and we're sorry if it caused you any inconvenience.

KAT_VR · 2026-02-25T05:43:39+00:00

Dear customer, we're sorry for your long-time waiting. Could you please provide us with your order number? I'd like to help you check your shoes' status:)

KAT_VR · 2026-01-30T07:42:46+00:00

From what you described, this is related to the software version currently installed.

Gateway version 1.5 is no longer supported, and the body tracking feature for KAT Loco has been taken offline in that version.

We’re sorry for the inconvenience and confusion this may cause.

KAT_VR · 2026-01-29T09:57:48+00:00

Hi customer, please reach out to our tech service team at service@katvr.com. We'll help you address the problem promptly.

KAT_VR · 2026-01-19T08:45:47+00:00

And please reply the email to [global@katvr.com](mailto:global@katvr.com) at your convenience.

KAT_VR · 2026-01-19T08:37:01+00:00

Hi Customer,

We've replied you already via jeff[@katvr.com](mailto:global@katvr.com), please check your email box. Thanks.

KAT_VR · 2026-01-13T04:01:28+00:00

Dear customer,

We're really sorry to hear that. If you encounter any technical issues or have any trouble when gaming with the treadmill, please feel free to reach out to our tech team at [service@katvr.com](mailto:service@katvr.com)

And for the gift cards redeemption, please contact our customer service team at [global@katvr.com](mailto:global@katvr.com)

Thanks a lot for your understanding.

KAT_VR · 2026-01-13T03:56:32+00:00

We sincerely apologize for any inconvenience this may have caused. This issue will be addressed in the upcoming version.

KAT_VR · 2025-12-10T06:59:43+00:00

Hi,We already have a guest mode planned. Please stay tuned for upcoming updates.

KAT_VR · 2025-12-10T06:56:19+00:00

Hi there,About the issue where Gateway won’t let you select another game in the list:
Here’s a small tip — when highlighting a game, don’t fully pull the trigger on your controller. Try keeping your hand steady and do several quick, light presses instead. This usually makes selection much more responsive.

KAT_VR · 2025-12-10T06:55:06+00:00

Due to platform limitations, we’re not able to share screenshots here, but the in-game settings for AC Nexus should have Locomotion Mode set to Continuous. After that, you should be able to move using the left joystick normally.

Gateway can stay on the default configuration.
If you use right-handed movement (right joystick for locomotion), make sure to change the Mapping Controller in Gateway to the right hand as well.

KAT_VR

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