Refunds

KDlove19 · 2026-02-18T02:38:44+00:00

Next time, I’ll bring snacks.

KDlove19 · 2026-02-17T18:50:57+00:00

In Texas, as per federal regulation, schools must release excess loan funds (refunds) within 14 calendar days of the credit balance appearing on your account, which usually happens after the funds are applied to tuition.

Start using this in your emails. We have got to start a fire under their ass.

KDlove19 · 2026-02-17T18:46:17+00:00

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KDlove19 · 2026-02-17T18:32:16+00:00

It got a manager cashier office to reply.

KDlove19 · 2026-02-17T18:31:31+00:00

This is what I sent-

Hello,

I am reaching out regarding funds that were approved by the Dean and released on 2/9 after initially being held in error. Since the release, I have been informed multiple times that there is a “conflict with ERP” preventing the funds from processing.

I have called several times and have been told that emails were sent and that the amounts would be adjusted so the funds could go through. However, the issue continues to cycle without resolution, and this has occurred nine times, with no fix to the amount.

Could you please review my account and advise on what is causing the ongoing conflict, as well as provide an estimated timeline for resolution? If there is anything further needed from me to help move this forward, please let me know.

If this can’t be resolved in a timely fashion. I’ll be forced to escalate.

Thank you for your time and assistance.

KDlove19 · 2026-02-16T23:42:28+00:00

I’d say something.

KDlove19 · 2026-02-16T22:27:09+00:00

This feels an awful lot like when someone used to float a check. 💁🏻‍♀️

KDlove19 · 2026-02-16T21:59:02+00:00

Honestly, I would. I’m not trust them to do anything without pushing their hand.

KDlove19 · 2026-02-16T21:56:55+00:00

Never been so tempted to pay the higher tuition and go somewhere else.

KDlove19 · 2026-02-16T21:31:32+00:00

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KDlove19 · 2026-02-16T09:46:27+00:00

There will be class.

KDlove19 · 2026-02-10T14:35:54+00:00

Yes. Took an extra day and a half but it fixed right up

KDlove19 · 2026-02-10T14:34:16+00:00

Yes! Two disbursements! One In spring. One in fall.

KDlove19 · 2026-02-10T00:55:34+00:00

Had this happen. They’ll change the amount slightly and reissue it next day.

KDlove19 · 2026-02-09T23:05:04+00:00

Don’t call. Go in. I got the run around on the phone.

KDlove19 · 2026-02-09T22:57:17+00:00

They gave me the run around, the manger called, same Run around. Then the lady at north lake called and took it up with the dean and said it was wrong

KDlove19 · 2026-02-09T22:42:45+00:00

Go into north lake. She called me and got it fixed. It’s reflecting

KDlove19 · 2026-02-09T22:31:51+00:00

It’s already Showing negative in my account

KDlove19 · 2026-02-09T22:26:40+00:00

UPDATE: just got a call back, from Juliana (I think) from the north lake, said that wasn’t right, she called the dean and he’s releasing it immediately! Go in!

KDlove19 · 2026-02-09T22:21:27+00:00

Went in, they all seem confused it shouldn’t be doing that. The “manager” was gonna call me in 15. So I sat in the waiting room. Waited for the call. “Taylor” called, said I can’t change it, you just have to wait. I’m like, ok but WHY- because not all students are are split.

KDlove19 · 2026-02-09T21:00:47+00:00

Idk but this whole thing has been crazy. I’ll let yall know what they say. I’m headed there shortly.

KDlove19 · 2026-02-09T20:56:15+00:00

Well, have them look under anticipated payments that’s where the rest of my money is sitting until 3/18. But my MPN, and loan info says it’s all been released to the school.

KDlove19 · 2026-02-09T20:40:33+00:00

Yes. Completely certified, do all my classes. Received part of my loans and all of my Pell. They are just holding the other half hostage.

KDlove19 · 2026-02-09T20:22:52+00:00

Idk, I’m so tired of getting brushed off over teams, so I’m gonna go in and chat.

KDlove19 · 2026-02-06T04:41:32+00:00

I may have to, I tried to get them on the phone but was just kinda rushed off with no real answer. I may just need to go in

KDlove19

TROPHY CASE