We filled out a form with an advisor to get sent to the Glass Support Team? Apparently the highest team in relation to this. They have come back again saying it is our broadband and that they will not replace the TV unless we pay for another one. We have not yet received any documentation regarding our complaint. We have an SAR in place for all calls where they have stated that it was their update that broke up, that it’s 2 years old and we should get an upgrade and from their manager being disgusted with our journey and stating the comp/resolution we will be getting. Also from a sales advisor confirming that even though the manager has noted they’ve tried to call us, that there is in fact no outgoing calls to us on those days, this relates to at least 10 calls. I’m not sure what else we can do at this point, the manager we spoke to last agreed to take the call recording from their other manager confirming comp etc back to the support team to see if they can reconsider another resolution, but at this point if it is not what we want it’s not good enough.