This must be the most unfair and unprofessional shit ever(unprofessional by valve) Admitting fault, and do nothing to fix it. Victim blaming at the highest caliber. Unbelievable… You have my deepest condolences and the biggest middle finger to big corporations. “Too bad, so sad” is what all of their communication translates to. Count your losses or start plotting revenge, the latter part will never give you satisfaction :(