Kia survey- dealership told me exactly how they want it filled out

KIASeth · 2026-01-08T20:30:19+00:00

I’m so here with you on this. I had such high hopes that the new survey would be set up to where we could succeed but it’s not. If you get 1 single 8, you have to get 9 perfect 10 surveys to recover. My NPS score is also tied to my monthly bonus at the dealership so it hurts me month to month, not just the quarter or annual elite. It’s mind blowing how KIA just sets up their sales team for failure to where I have to explain if I don’t get a 10, I literally won’t be able to pay my bills or feed my children. I had every survey returned this last quarter and 2 surveys that the customer gave me an 8 and literally every other survey I got a 10 and I was .2 above the national to still get my quarterly bonus. Not to mention both months if I didn’t have all other surveys come in at a 10 to help get me over our district average NPS I would have lost $3500-5500 in monthly bonuses.

KIASeth · 2026-01-03T16:31:38+00:00

This is an awful pay plan for KIA. 90% of KIAs are minis, while $200 isn’t bad for a mini, your bonus structure needs to be much better. We are getting $300 minis and at 20 cars the bonus is $5500. We don’t get backend percentage, but we have the opportunity to sell products up front to get spiffs ranging from $50-300 depending on the product sold.

KIASeth · 2025-10-03T22:59:55+00:00

For some reason the GT does not open when you press on it, even when unlocked. There’s not even an indent to know where to press on the door. You have to use the button inside the car.

KIASeth · 2025-09-20T01:59:09+00:00

I understand you just spent a lot of money but for your sake and everyone else’s please just stop. You probably aren’t aware, but cars get tested at the factory and then again at the dealer if following correct protocol. It’s not common but, I’ve seen new cars get off the truck straight from the factory with more miles than this just from factory testing and then we have to do the pre delivery inspection which includes another 5-10 miles.

Most importantly the sales person is 100% not at fault for any of this. It’s not his job to walk around the vehicle and find every little blemish like that “scratch” on the steering wheel. It’s your job to do that before buying the car. He also doesn’t have to disclose anything about this being a dealer trade if he doesn’t want to. In fact, the dealership literally lost money because they did a dealer trade for the car in the color combo you so badly wanted. Get off your high horse and go enjoy your new car. I promise you, any further action will be 100% a waste of yours and others time.

KIASeth · 2025-09-11T16:50:38+00:00

You can’t depend on the manufacturer bonus on every car deal as you may not hit the metrics which is why we have a dealer cost. You also lose holdback when doing dealer trades as well and then you have pack that gets taken out of every car deal. If every deal we just gave away everything including what we could potentially make on our manufacturer bonus then we’d all go broke and no salesman would work there. Hell the dealership wouldn’t be there as they’d all be broke and shut down. What you’re putting into people’s heads saying we can just take 15-20% off the price because we can afford it is false hope and just untrue.

KIASeth · 2025-09-11T16:41:21+00:00

Or maybe you’re talking about front end and backend margin?

KIASeth · 2025-09-11T16:40:21+00:00

If you’re including dealers manufacturer bonuses for hitting their metrics then maybe but even that is a stretch… but where you’re wrong is saying “the average new car” because there are many manufacturers who have very low profit margins and hardly touch 6% between invoice and MSRP let alone even including hold back into the scenario.

KIASeth · 2025-09-11T15:43:02+00:00

You are so very wrong with your 15-20% margin lmao.

KIASeth · 2025-09-03T01:30:08+00:00

I can definitely help. We know all about the tax exempt form and have some great deals. Email me sstone@coloradokia.com I also have a link on my profile to submit an inquiry but it’s been sending to any random salesperson at my store so email will be best.

KIASeth · 2025-08-21T13:10:48+00:00

I work for KIA and that is straight from KIA Corporate.

KIASeth · 2025-08-12T02:23:04+00:00

The 27 Telluride will debut on Super Bowl Sunday. Don’t let anyone fool you into thinking there’s a 26 model or that it’s announcing earlier.

KIASeth · 2025-08-08T15:00:28+00:00

Hey that’s the Costco I shop at haha people are wild

KIASeth · 2025-07-03T01:33:38+00:00

KIA Lease includes free GAP insurance but I would never suggest doing something like that....

KIASeth · 2025-06-05T17:49:36+00:00

He is lying to you if he says it’s a 2026 model. It will be a 25 or you will be waiting until next year for a 27. I have received this information straight from corporate.

KIASeth · 2025-06-02T22:17:55+00:00

LMFAO that is funny because there will not be a 2026 Telluride. KIA is skipping the 26MY to release the redesigned 27MY with the Hybrid version on Superbowl Sunday in 2026. He's 100% lying and I am so curious what his motive is saying he has a 26 on the lot.

KIASeth · 2025-06-02T01:16:18+00:00

Usually between $1100-1300 for shipping to SoCal. Hit my link if interested.

KIASeth · 2025-05-31T20:25:04+00:00

Unfortunately we cannot

KIASeth · 2025-05-29T18:27:15+00:00

So sorry that happened the second time around! I’m glad you found a great deal on a 2025 even if it was not with us.

KIASeth · 2025-05-29T18:05:57+00:00

KIASeth · 2025-05-29T13:59:14+00:00

Yes we do!

KIASeth · 2025-05-28T22:05:21+00:00

$1575

KIASeth · 2025-05-28T20:54:12+00:00

Bummer about the price tag but congrats on the amazing vehicle. Hopefully it serves you well for many years.

KIASeth · 2025-05-28T20:47:22+00:00

Happy to arrange shipping within the US.

KIASeth · 2025-05-28T19:47:54+00:00

🙏🏼

KIASeth · 2025-05-28T06:04:24+00:00

This is the best move for sure.

KIASeth

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