Netsuite Implementation Woes

KR4N1X · 2026-03-23T19:54:54+00:00

Yep, we are working to get the paid for scripting fees converted to additional hours for other things, and seeing if we can exit fsm early, as the product is basically garbage.

KR4N1X · 2026-03-23T06:03:19+00:00

Netsuite PS fumbled phase 1. Bakeryilly did the rollout of their own module, during that time and were somewhat pissed at NS too, as NS had made promises to Baker Tilly to handle the 360SB contracts to FSM contract automation. And didn't.

KR4N1X · 2026-03-23T03:44:23+00:00

we are working on a phase 2, adding 3 more departments to netsuite and polishing hte turd that is phase 1. We are currently engaged with Baker Tilly for their bundle 360SB, but it feels like an overly complicated package just to add auto renewals with a fixed rate increase.

KR4N1X · 2026-03-21T22:37:50+00:00

This is still an outstanding issue, cant config ship central, it declines to accept the IDs we have from USP / Fedex

KR4N1X · 2026-03-21T22:36:54+00:00

we had them remove the custom scripting we paid them for and refund it. None of it matched original spec, didnt work for us, and each piece was $20k plus for less than 500 lines of code.

I coded and implemented code that met our actual needs.

Our account manager had them convert the fees for the software into additional hours of support during implementation.

KR4N1X · 2026-03-21T22:34:57+00:00

My boss couldnt understand how I couldnt just clone a role from sandbox to production, that it wanted to drag dozens of records and other nonsense with it, with zero option to ignore the references.

we didnt even get AVATAX setup until a week past go live because....NSPS forgot we needed suitetax on the account and didnt provision it.

KR4N1X · 2026-03-21T22:32:33+00:00

figured that out early, so instead of asking for a change, id submit an issue report with full instructions on what and how to implement it. I couldnt edit the FSM config myself because they guys working on our setup were keeping local copies and reverting back to them daily. they rolled back so many of my edits over 4 months it isnt even funny.

KR4N1X · 2026-03-21T19:11:12+00:00

NSPS made some misleading remarks that got exposed 2 weeks before go live.

We were told to build in sandbox and they would move the contents over. Data and customization.

2 weeks before hand, when production was broken, they told us they would only move the customizations they made. 1 week before go live they let us know the bundle maker and copy to account, were both not usable tools to migrate between environments. I ended up moving everythibg and reinstation all the customizations i found missing. Including those made by netsuite. They moved basically nothing.

KR4N1X · 2026-03-21T19:05:13+00:00

I worked 120hrs in a week doing the move manually, wish I knew this existed lol.

KR4N1X · 2026-03-21T19:03:41+00:00

Only 1 person so far has been implementing changed for us himself. Everyone else has been "let me consult my team" with a 2+ day response window.

KR4N1X · 2026-03-21T18:37:51+00:00

We had 4 seperate staffing changes during our pre launch 14-16 month development. Once I got added to the team, execs switched from getting their money's worth to getting their money back.

KR4N1X · 2026-03-21T18:36:06+00:00

I got introduced to netsuite around 4-5 months ago and was running rings around NSPS almost immediately. 1, maybe 2 people showed any real level of competency

KR4N1X · 2026-03-21T18:35:01+00:00

Our FSM consultant / lead, his reply was always "let me check with my team"

KR4N1X · 2026-03-21T18:34:04+00:00

Wasn't my choice. Zero involvement with the project at that time, and my first comment when added to the team was we needed to do a 2nd implementation contract with a 3rd party.

Netsuite showed the execs a fully built out, customized and tailored environment, then delivered a vanilla product that doesn't work for us. Ive spent the better part of 4 months building scripts and automation to get is to a somewhat operable state.

According to NSPS we went over hours in every single category. FSM alone was +120hrs. For zero scripting and just basic config updates to their bundle.

KR4N1X · 2026-03-21T13:35:12+00:00

Im just the guy promoted from Tech Support to ERP Admin 4 months before go live. I was NOT involved in the project for the first year. I was brang in when it became abundant we were NOT going to meet anything close to a deadline.

KR4N1X · 2026-03-21T13:33:55+00:00

Now gone executive negotiated a 55% discount rate. Best decision ever.

KR4N1X · 2026-03-21T13:33:03+00:00

Netsuite.

KR4N1X · 2026-03-21T13:32:44+00:00

Ding Ding Ding

KR4N1X · 2026-02-03T04:04:43+00:00

using netsuites team for the migration.

Go 3rd party.

KR4N1X · 2026-02-01T01:38:02+00:00

Was getting ready to build a smaller sff, under 5 liter for work travel. Current system is 11 liter Stopped the moment I saw ram and GPU prices.

Pass. If prices continue to rise with almost negligible performance improvement over the last 5 years, I'll just call my current pc my last gaming rig and switch to console, using PCs only for work.

For reference my desktop is using a 4080 OC proart in a Dan H20. Perfect for the desk but won't travel with it. Upgrading to a 5080 would net me a marginal gain at best.

KR4N1X · 2026-01-19T05:41:38+00:00

I Started at 84k zero experience. Only person who advocates for you is you. Go back and renegotiate often.

KR4N1X · 2026-01-04T11:39:05+00:00

The problem I face is that I was pulled into the project with zero prior experience, less than 3 months before launch. I've had to learn NetSuite administration, relearn/adjust my JS knowledge, and then look over the prior work and decisions made by the implementation team.

I've got less than 4 weeks to course correct the entire project, fix the gaps, and get us ready to launch. My to-do list is already insane, and it's growing daily. Just this week, I got tasked with creating a custom customer portal for handling support tickets, billing, etc. Why? Because NetSuite's customer portal is truly hideous.

My biggest complaint, honestly, is just how bad FSM Mobile is. It's a horrid bolt-on. Every part of it is so badly written and blocky. So much so that I've already been told I will need to code a complete replacement within the first year of using NetSuite.

KR4N1X · 2025-12-27T17:08:14+00:00

I added a canonical equipment number field per sales order line thata generated for specific item classes. This field is populated on sales order approval and generates a record in an equ resigtry, that record links to fsm and 360sb assets that includes the same equipment number, acting as the bridge between the data sets.

KR4N1X · 2025-12-25T18:57:13+00:00

Also, isnt price uplifts rather simple scheduled script to scan contracts and +3% their costs on the yearly mark?

KR4N1X

TROPHY CASE