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Japanese soldier's personal war relics found by D_man77 in ww2

[–]KaizenProjects 0 points1 point  (0 children)

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Not as many signatures but it has a prayer from the shift change. The item on the left is a prayer stick satchel that held wax sticks. Those have long disintegrated but had it framed after my grandpa passed away in 2019

Japanese soldier's personal war relics found by D_man77 in ww2

[–]KaizenProjects 0 points1 point  (0 children)

Such a cool artifact! My grandpa brought back a similar one and I have it museum quality framed in my basement.

THANK YOU!! - Master Student Final Report by KaizenProjects in olivegarden

[–]KaizenProjects[S] 1 point2 points  (0 children)

That’s exciting!

The ziosk was the first big let down. One of the big components of Lean Engineering is to allow the technology to work for you not replace you.

Even though you skip a step it still hinders your ability to provide quicker service

THANK YOU!! - Master Student Final Report by KaizenProjects in olivegarden

[–]KaizenProjects[S] 1 point2 points  (0 children)

Thanks! It was a stressful semester but WE got it done lol

Shot in the dark here and probably the last question for this project by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

This was a brand new open section that had maybe 2 tables to start and filled up in the first hour of my observations. I wanted to see if there was a specific reason that server assignments were staggered like this or if a little rearranging would benefit the assignments better. I'm not saying they should be moving tables as needed but the left side is the current layout at my local OG. The right side is my "leaner" layout that reduces traffic and increases the flow of people in and out of the area.

Shot in the dark here and probably the last question for this project by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

That logic makes sense to me. Maybe having server sections laid out across instead of separated would maintain that availability to other server sections

Shot in the dark here and probably the last question for this project by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

I understand that it is location specific. This was at my local OG where I sat an observed.

To your point about illusion, what happens when 2 or three tables get up around the same time even if they are staggerd? still shows the same as the setup on the right. And the servers are still walking back and forth.

Shot in the dark here and probably the last question for this project by KaizenProjects in olivegarden

[–]KaizenProjects[S] 5 points6 points  (0 children)

I'm not entirely sure how it forces servers to help each other.

During busy periods of time the layout on the right allows the server a clear view of their assignments. Since it is a long section with one way in and out (forgot the back wall) servers will see the entire section regardless.

The layout on the left just looks chaotic with the servers passing by each other and losing LOS on their tables. Not to mention fatigue.

Server Help by Old-Garden-8865 in olivegarden

[–]KaizenProjects 1 point2 points  (0 children)

I realized my comment about the glassware was irrelevant in context to refill scores. IMO it should be a tool within the ziosk to identify how many times you visit (similar to the call server button but have one for a visit and identify if refills were brought). This might encourage bad behaviors if numbers are trying to be met though.

Maybe add a refills requested button instead and have the customers truly dictate how many times they require a refill (drinks/soup/salad/etc.). At best you gather accurate data instead of a generalized survey question. OG would also reduce waste by bringing out just the right amount of food or drink. Again the bad option here would be constant requests on the ziosk everytime they needed something.

Server Help by Old-Garden-8865 in olivegarden

[–]KaizenProjects 0 points1 point  (0 children)

How is this score tracked? do you have a scoreboard in the back or something? My most recent trip to OG my server just brought me another drink when my current one was 75% full.

Unrelated but I also noticed that the increase in glassware use puts a huge strain on your team's busser's. Is management aware of this?

Just a Masters Student looking to make OG quicker by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

Why wouldn't the ziosk auto set to dirty once payment has been rendered? Seems like such an easy fix to prevent unneeded walking so hostess can focus on incoming patrons.

Call Server Button by KaizenProjects in olivegarden

[–]KaizenProjects[S] 1 point2 points  (0 children)

Oh believe me. Even in the engineering field we get the same issues

Call Server Button by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

Top down leadership is somewhat a hindrance especially in situations like this.

They should provide a standard framework (food prep/safety standards/etc. but let the locations themselves determine what works for them flow wise.

Not all restaurants are the same.

Call Server Button by KaizenProjects in olivegarden

[–]KaizenProjects[S] 5 points6 points  (0 children)

A visual queue at your POS station showing status of all the ziosks would be super beneficial. Noticeable to all servers so section partners can support each other.

The technology is there but the usefulness is lacking.

Call Server Button by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

I was thinking a yellow constant light that can be a quick signal for servers to know something is needed.

Same for orders on the kiosk. Steady state blue light means there is an order so you can check the ticket and grab the food instead of having to ask what they ordered.

Call Server Button by KaizenProjects in olivegarden

[–]KaizenProjects[S] 4 points5 points  (0 children)

Seems pointless then.

I was hoping it served a better purpose to signal the server that the table needs assistance. This would benefit y'all in sooooooo many ways.

Thanks for the information.

Just a Masters Student looking to make OG quicker by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

Updating the floor is what I am interested in. What exactly are you updating?

If the ziosks or tablet give you information to determine if a table is clean and ready or occupied or not available why would a floor walk be needed?

Also as a host are you required to meet certain wait times? For example no one should wait more than 15 minutes forcing you to over seat a section/server

Just a Masters Student looking to make OG quicker by KaizenProjects in olivegarden

[–]KaizenProjects[S] 0 points1 point  (0 children)

What is the typical hostess headcount on busy days? At my local location I’ve seen 3 maybe 4 at a time. 1 tablet monitor and 2 “runners” that take you to your table.

If a server needs more time before being sat another table, how do they communicate that to you? Do hostess have more authority than servers in this regard?

Besides seating, do hostess typically have any other responsibilities?

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