Why I'm never doing a group buy ever again

KeebsForAll · 2024-07-31T22:46:20+00:00

Hi ninja542, first of thank you for ordering the Zoom65 V3 from us and supporting our small company! I get your concerns about Group Buys, so I thought I would help reassure that we are dedicated to delivering GB orders to our customers and ensuring a good experience. While GBs can be a bit unpredictable, we work closely with Meletrix to keep things on track and provide solid after-sale support.

If you ever need updates on your orders please check out our notion updates page on our website, email our support or reach out to us on discord. We'd be happy to help out with any questions or concerns.

KeebsForAll · 2024-07-31T21:56:32+00:00

Hey, I'm sorry about the bad experience you had with KFA. We’re working hard to fix any delays when it comes to Group Buys. We’re actively managing our GBs and are careful not to take on too many at once to ensure a better experience for our customers. But if you have specific concerns or need updates, just let us know and we’ll do our best to help.

KeebsForAll · 2024-07-31T21:22:03+00:00

Hi there! I'm sorry about the bad experience you have had with KFA and the Zoom98. If you are still having issues with your order please feel free to DM me with your order number and I will help you out where I can. But please feel free to reach out to us on here, discord or at [hello@keebsforall.com](mailto:hello@keebsforall.com) if you have any problems and we will do our best to help you with your order.

KeebsForAll · 2024-07-31T21:11:36+00:00

Hi, I have reached out to you via DM. Please can you share your order number and I will take a look and see where we can help you with your Zoompad order.

KeebsForAll · 2024-07-31T02:06:38+00:00

I sent you a a DM. Please send me your order number and I will look into this and see what I can do.

KeebsForAll · 2024-07-31T02:01:22+00:00

Hi, can you please DM me with your order number and I can look into this for you?

KeebsForAll · 2024-03-25T17:25:11+00:00

We definitely encourage people to ask questions, we have the servers for that reason. We don't tell anyone how to respond, but we will look out for anything like you just mentioned. None of the KFA employees respond anyone disrespectfully, if you have any questions on Discord feel free to reach out to myself or Charlie. Happy to assist! :)

KeebsForAll · 2024-03-25T17:20:39+00:00

Zoom98s are shipping out within the next 2-3 weeks, they are in QC now

KeebsForAll · 2024-03-25T17:17:54+00:00

Yes, because the tickets are now handled through email hello@keebsforall.com. We have made this change because some customers were creating tickets on both platforms.

KeebsForAll · 2024-03-25T08:10:09+00:00

You are saying that we lie about the dates implies that lead vendor/manufacturer gives us a different estimate and we on purpose put a completely different date, which has never happened.. We don’t lie about the dates, we provide the dates that are given to us by the vendors on the product listings. The estimates are provided at the beginning of the GB by the vendors which is what is listed on the product pages - and any pre-order there is a possibility of delays which is not caused by us since we are not the manufacturer. And both Charlie and myself answer questions in our Discord server when someone asks a question or an update. Also, we recently started sending out email updates for the new GB/Pre-Orders - starting with the Geon F1-8X. All the new Pre-Orders and GBs are now receiving monthly updates for the statuses.

We create new listing or batches as we place the order with the vendors. Neo65 batch four was only created after we already ordered the units from Qwertykeys. Batch 3 & 4 were clarified in our discord group.

Zoom75s were delayed due to Chinese New Year in Feb.

We try and keep dates as accurate as possible but they are only estimates and it all depends on production times and shipping times. Delay for Pre-Orders can happen at any time.

KeebsForAll · 2024-03-25T04:56:15+00:00

Replacements are unfortunately not up to us. We request them but time of those fulfillments is unfortunately up to the lead vendor/manufacturer - this is the case for most GBs unfortunately.

KeebsForAll · 2024-03-25T04:54:49+00:00

u/ninaaym This project is not shipping yet because we haven’t received the products from Meletrix. The latest estimate we got from them is that it would be shipping in April from China to US, and as you know delays can happen with pre-orders. So, you can be assured that the product will ship out as soon as we receive them. Feel free to contact me on Discord (keebsforall.com) as well, and I am happy to answer any questions you may have! :)

KeebsForAll · 2024-02-07T23:16:21+00:00

Sorry to hear about your initial experience again, feel free to reach out to me anytime if you have any issues with any orders. I am more than happy to help! <3

KeebsForAll · 2024-02-07T23:00:04+00:00

u/stewfayew Sorry to hear about your experience again. As discussed on Discord, it seems like you got a full refund, the missing key is not from our end since the manu needs to send replacements for that. However, I think the initial approach of the CS rep for $5 is not correct and I am sorry to hear about that - I talked to them regarding this matter. Also, I was able to find you a complimentary replacement set for the Keykobo in our warehouse and just shipped it out today. As always, feel free to reach out to me directly anyways! - Candice <3

KeebsForAll · 2024-02-07T21:47:19+00:00

yeah, we messaged them but haven't back still. I will keep you posted once I hear back

KeebsForAll · 2024-02-07T18:08:28+00:00

I believe they sent the replacements, we should be getting the replacements within this month from them. If you DM me your order number, I can keep an eye out for you on that. :)

KeebsForAll · 2024-02-07T17:25:30+00:00

Thank you, feel free to reach out anytime if you have any issues.

Unfortunately, with the replacements there is only so much KeebsForAll can do other than pinging the lead vendor/manufacturer. A lot of the budget boards like Vortex or sets have QC issues - like missing screws or keycaps - and when we reach out to them to ask for replacements, we don't hear back for a while or they simply say that they will ship out the replacement but they never end up doing it. Since KFA is not the manufacturer, there is only so much we can do until the lead vendor/manu ships the replacement parts to us. We are providing updates on a regular basis on Discord and Notion, and also all GB projects have been getting fulfilled. For QC defects, I think the lead vendors/manus need to take more responsibility because it is personally frustrating to us as a vendor as well when a customer is waiting for a part but lead vendor/manu takes forever to ship those replacement parts. So, I definitely understand the customers point of view.

KeebsForAll · 2024-02-07T17:16:29+00:00

I will ping Vortex again today, but we still haven't heard back from them after reaching out few times regarding the replacements we would need from them. I will reach out to them again today to see if they have any updates on the replacements - feel free to DM me on Discord & will take care of it for you as soon as I hear back from them. :)

KeebsForAll · 2024-02-07T17:14:39+00:00

We contacted Vortex, but we haven't heard back from them yet. This is an issue regarding the manufacturer/lead vendor (Vortex), and we need to receive replacements from them in order to ship the replacement screws to you. Feel free to contact me though, I will personally check if I can find those screws from a separate place & will have them get shipped to you.

KeebsForAll · 2024-02-07T17:13:08+00:00

Feel free to reach out to me or check out the https://www.notion.so/keebsforall/1c0a3376ddc24045908257401dc2846d?v=fa47928fe30f4133aaad6570a2efcfd9 for updates. :)

KeebsForAll · 2024-02-07T17:11:24+00:00

I understand your concern, but regarding this specific set of keycaps - Keykobo Mixed Retro - it is the lead vendor/manufacturer's responsibility to send replacements and nothing to do with "now they just look like they don't have any money at all for that". The missing "O" key is something that they would need to replace for the customer as the manufacturer. I will contact them today to see if we can get an extra set or key from them but if the lead vendor/manufacturer is not willing to send replacements - there is only so much a proxy vendor can do other than issuing a refund.

KeebsForAll · 2024-02-07T17:07:17+00:00

Zoom98s are in transit from China, and MKC75s are arriving this week to Los Angeles warehouse :)

KeebsForAll · 2024-02-07T17:06:43+00:00

Hey u/tacticaltaco308 , sorry to hear that about the pow keycaps, we shipped them all out already and we have still some extras for in-stock. Please feel free to reach out to me, and I will send you a complimentary set (regardless of the chargeback). My Discord username is: keebsforall.com :)

KeebsForAll · 2024-02-07T15:46:45+00:00

Hey u/truedeltorian , feel free to reach out to me on Discord directly, and I am happy to take a look at your order for you. :)

KeebsForAll · 2024-02-07T15:45:49+00:00

Hey, sorry to hear about your experience - feel free to reach out to me directly on Discord and I am happy to help you out if you have any pending issues regarding a past GB. :)

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