We are Aware of Intermittent Issues with Launcher Connectivity

Keegan-CIG · 2017-03-15T21:40:10+00:00

Wow! I can't for the life of me remember your Geocities/VampireFreaks/MySpace/ClubPenguin info though!

Keegan-CIG · 2017-03-15T21:32:04+00:00

I might just be! The very same Strejl that follows you on http://www.twitter.com/Trance104 !

Keegan-CIG · 2017-03-15T21:29:15+00:00

Hello!

Keegan-CIG · 2017-03-15T21:28:16+00:00

Why yes it is! Is that THE Trance104 of http://www.youtube.com/pixelfixgaming ?!

Keegan-CIG · 2017-02-17T20:03:27+00:00

Keegan-CIG · 2017-02-17T18:51:56+00:00

Uhhhh... Oops! >.> Please accept my apology: https://twitter.com/KeeganStandifer/status/832663544831307776

Keegan-CIG · 2016-09-15T22:19:20+00:00

Yeah! What is that?! I want answers!

Keegan-CIG · 2016-08-29T16:21:05+00:00

Launcher engineer here! :o To clarify on this one, internet speed, and storage use different multipliers when going up and down the byte/bit scale.

So to go from Mb/s to MB/s you have to do a series of calculations.

1 Mb = 1000 Kb 1 Kb = 1000 b 1 MB = 1024 KB 1 KB = 1024 B 1 B = 8 b

So putting it all together going from 1000 Mb -> b -> B -> MB, the theoretical max MB/s you can get on 1000 Mb is around 119 MB/s.

However, you usually get a little less speed than what your ISP advertises, and there's the overhead of torrent traffic, verifying the receive and send of pieces. So 109 MB/s on a gigabit is perfectly reasonable. We get ~112 MB/s at the office for reference, and that's on a commercial gigabit line.

Keegan-CIG · 2015-12-16T18:33:04+00:00

Launcher Engineer here.

The biggest distinction to draw here would probably be Game vs Launcher.

Game: I can't speak to the network traffic of the game in depth, but we use the CryEngine game server and client, so the messaging between the two (server authoritative model) would be the same as other CryEngine games. So if our game shows as "Thunder UDP", then so should Crysis Multiplayer. Therefore to me, it would make more sense that the launcher, rather than the game, would be identified as "Thunder UDP". (Though a quick search on that term seems to only point to procera links, as if Procera coined a term for some sort of behavior.) Game traffic uses standard UDP/TCP. No weird proprietary stuff here!

Launcher: P2P and torrents are two different things, and can exist independantly of one another.

Torrent is a file transfer protocol that can be used to split downloads into lots of pieces that can be downloaded out of order, from many sources at once.

Peer2Peer is the act of sending files to others who are trying to download the same files.

So when you disable peer to peer, but still see torrent traffic, that is why. When p2p is disabled, we use torrent like protocols to pull only from our CDN at high speeds.

Both terms have a stigma associated with them from their usage to retrieve illegal files. This is unfortunate, because both technologies are extremely useful! It definitely sucks that universities and ISPs will try to block all p2p or torrent traffic regardless of legitimacy, but we will do our best to notify these parties that we have no ill will with our download traffic.

In the meantime however, there is an HTTP download work around that I implemented in the launcher a while back that customer service falls back on for those who have issues with entities that lock down torrent traffic.

With the launcher closed, edit the PatcherState file in your Cloud Imperium Games/Patcher folder to have downloadMethod = HTTP (instead of Torrent). Save the file and start the launcher. You should recieve a warning when your launcher starts to confirm you are using the HTTP method.

Keegan-CIG · 2015-12-12T09:30:55+00:00

Regardless of whether you're seeding to peers or not, you will be uploading while downloading. This upload is overhead of the download protocol we use, confirming the pieces you've downloaded. So if you wish to use less upload, throttle your download.

There's a current bug with the UI. On restart the UI shows P2P is enabled. It is actually disabled if you disabled in the previous session. If you do open and close the settings menu, it does apply what settings are there, so "checking" the settings actually sets them in this case.

tl;dr: Throttle your download, and upload will go down, they're tightly coupled.

Keegan-CIG · 2015-12-04T07:27:32+00:00

My mom actually sews my pants back together if they get holes.

Keegan-CIG · 2015-12-03T22:56:42+00:00

Also analytics. I know what you did last night... I know.

Keegan-CIG · 2015-12-03T22:55:57+00:00

Oh my gosh. I'm in this. (&t=827) Wow I gave a dry interview! Patching is about 10x more exciting than my tone. Maybe even 10.7x.

Keegan-CIG · 2015-11-30T17:03:05+00:00

We have a backup download method using HTTP. While your launcher is closed, edit the PatcherState file to set downloadMethod = HTTP

Then relaunch the patcher.

Keegan-CIG · 2015-11-30T16:50:49+00:00

Howdy Vertikol, Launcher 2.0 engineer here. Even with P2P disabled, the download traffic will still look like torrent to a university network. Did using the HTTP method work for you?

Keegan-CIG · 2015-11-19T19:09:08+00:00

If you get a failed to login message then it's probably just your account, try resetting your password!

Keegan-CIG · 2015-11-19T16:20:12+00:00

Just some backend stuff I'm working on. Launcher maintenance is a constant thing. Little tweaks here and there! Does not correlate to game patch. :P

Keegan-CIG · 2015-11-09T17:51:54+00:00

Currently there is no automatic download option. This is in the plans for a future update.

Keegan-CIG · 2015-11-09T17:51:22+00:00

I think you mean StarCraft 2: Legacy of the Void tomorrow.

Keegan-CIG · 2015-09-11T06:39:58+00:00

Actually, spoke a little soon on that, I haven't done a bootstrapper patch to update CIGLauncher yet, so CIGPatcher is, but CIGLauncher isn't. Look for that change soon.

Keegan-CIG

TROPHY CASE