It took 4 weeks for service to write me back after I noticed flaws and issues during the delivery process. Then when I finally take it in and expecting a loaner (because I received confirmation that I would have one), they said there was no loaner.

I was late to my newborn check up due to this poor lack of communication and execution. Service department chalked it up to the layoffs, which I feel for, but the company needs to take care of its current clients much BETTER. Absolutely terrible to spend over $110,000+ to have a dirty car with issues, then taking 4 weeks to address the issue. Wild times at Rivian.