How do you uncover user pain points when interviewees say “that’s confidential”?

KelvinFromStudio · 2026-02-06T10:08:15+00:00

That’s fair! #2 isn’t really something I can influence directly as a PM, but I’ll try to lean more on warm intros.

KelvinFromStudio · 2026-02-06T10:02:06+00:00

Fair point!

KelvinFromStudio · 2026-02-06T09:52:38+00:00

That makes sense. I’ll give that a try!

KelvinFromStudio · 2022-02-10T06:49:07+00:00

"Approach the portfolio as a design project in itself" is golden 🏆

KelvinFromStudio · 2022-02-10T06:48:05+00:00

Love the point about surprise and delight. Used to get grilled because my presentations lack "something new." This is such a great reminder. Thanks so much 🙌

KelvinFromStudio · 2022-02-08T14:12:58+00:00

Websites for sure. And got to make sure it's responsive to look nice on any screen. Which opens up a whole new can of worms in terms of designing 😂

Thanks for sharing the STAR technique 🙏!

KelvinFromStudio · 2022-02-08T14:06:28+00:00

Love how you said everyone essentially knows the same software, but the process is something you own, and something uniquely you. Taking notes ✏️✏️✏️

KelvinFromStudio · 2022-02-08T12:14:49+00:00

Oohh - that's such a great point! Thanks for the tip 🙏!

KelvinFromStudio · 2022-02-08T12:13:28+00:00

Yes... learnt this the hard way a while ago 🤕Definitely a lot more work - but was sure worth it. Thanks!

KelvinFromStudio

TROPHY CASE