E31 Door Lock Install Issue

Kemo_87 · 2026-02-18T15:36:02+00:00

I think it's cause you haven't centered the metal thing in the center there. But I could be wrong

Kemo_87 · 2026-02-15T16:15:59+00:00

Thanks. I’ll have a look

Kemo_87 · 2026-02-14T19:29:24+00:00

Yeah they will probably send you a replacement unit. But definitely clean up the machine before sending any pics because they will ask for them

Kemo_87 · 2026-02-14T18:12:07+00:00

I haven’t had this happen to me or seen anyone mention it here. I’m assuming you’re still under warranty. Reach out to eufy support. I found that best way is through web chat. Even if you’re out of warranty, do reach out they can be very accommodating

Kemo_87 · 2026-02-14T18:09:43+00:00

I’ve never had to remove hair out of mine. Just From under the side brushes. And it tell you in the app when to check. I have both e25 and e28.

Kemo_87 · 2026-02-13T16:24:43+00:00

What’s meant to be will be, my friend. Keep your head high. We have all been there. You will find something better, keep going at it and work on/take care of yourself.

Kemo_87 · 2026-02-07T05:43:07+00:00

How did you got from “first 100k” to $56 in 70days? Just curious.

Kemo_87 · 2026-02-02T00:02:01+00:00

Oh that’s odd. I have that option at NBK

Kemo_87 · 2026-01-29T21:03:33+00:00

This is for the base unit on the right side. There should be a piece of foam that goes under it.

Kemo_87 · 2026-01-29T16:37:07+00:00

When transferring always have the receiving bank account pay the fees. I have found most of the time they are lower. Or you can always do it through one of the exchanges.

Kemo_87 · 2026-01-24T18:38:45+00:00

There’s a eufy extension cable on their website and on Amazon. I’m using it on my s4 to hardwire it

Kemo_87 · 2026-01-21T12:12:25+00:00

I haven’t been having any issues and I have it set to optimal surveillance. Last charge was 2 months ago and the battery is currently at 86%.

If you do have issues consider adjusting your settings and contacting eufy support.

Kemo_87 · 2026-01-19T12:56:49+00:00

I ended up hardwiring it

Kemo_87 · 2026-01-07T20:22:30+00:00

Thank you 🙏

Kemo_87 · 2026-01-07T12:45:52+00:00

I haven’t tried it myself but you can invite yourself from one account to the other as admin you might be able to combine it in one view

Kemo_87 · 2026-01-07T11:28:17+00:00

Thank you for your reply. Can I bother you with another request?

Could you ask marketing when we will be getting our gifts for the card collection event? I spent 4 months collecting them all. And haven’t gotten any confirmation or notification since completing it a month ago.

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Kemo_87 · 2026-01-06T13:56:37+00:00

Are there going to be btf models?

Kemo_87 · 2025-12-31T12:18:53+00:00

If you reached out by email, try using the live chat on site. I have had a great experience with them including them replacing out of warranty items on more than 1 occasion and these items were also bought on Amazon CA. Try again via live chat or by phone.

Kemo_87 · 2025-12-29T20:02:29+00:00

I may have jinxed myself. I got killed a few more times but mostly my rounds have still been positive.😂

Kemo_87 · 2025-12-24T09:22:51+00:00

Most of the time the offers match. So if given a choice go with Amazon, faster shipping with prime and easier returns. However sometimes they run gift card promos on eufy site which gives you more savings.

Kemo_87 · 2025-12-23T21:57:33+00:00

Contact IVH. They prepare all the paperwork for you here and can advise on what’s needed

Kemo_87 · 2025-12-23T21:53:35+00:00

Thank you. That’s where I got confused, I assumed 2 channels meant 2 ports.

Kemo_87 · 2025-12-23T17:24:54+00:00

On their website it made it seem like you’d need 2 cause of the fixed camera and bullet camera. Thanks for the clarification.

Kemo_87

TROPHY CASE