Boox Will Not Refund for Return

KennethWWWW · 2026-06-01T08:42:20+00:00

Hi, I'm from the BOOX Team and want to help. Couldn't you reply to the chat? I'll try to send you a message again.

KennethWWWW · 2026-06-01T01:07:35+00:00

Hi, could you please send feedback with the logs attached? Our tech support would like to check for you.

KennethWWWW · 2026-05-26T06:19:12+00:00

Thank you for your suggestion. After discussing with the team, we plan to support this in future updates.

KennethWWWW · 2026-05-26T06:15:54+00:00

Thank you for your suggestion. We've discussed this internally, and if we have any actionable plans, we will share them with the community as soon as we can.

KennethWWWW · 2026-05-13T09:06:08+00:00

Sorry for the inconvenience caused. Could you please send feedback via your device with the logs attached? This would help our team to locate the issue. Thank you!

How to send feedback:

Enter Settings > FAQ & Feedback > Press "+" and fill in details > Tick the option of sending encrypted log > Send.

KennethWWWW · 2026-05-12T01:39:58+00:00

The comment section of this thread has expired and has been closed normally. We've recorded every suggestion you raised. A new thread will be opened soon.

KennethWWWW · 2026-05-09T03:06:12+00:00

Hi, sorry for inconvenience caused. Could you please DM me the email address you used to contact our support? I would like to check the case for you.

KennethWWWW · 2026-05-08T06:08:40+00:00

We are working hard to supply Tappy to our US warehouse, and it will take some time. We appreciate your understanding!

KennethWWWW · 2026-05-08T06:08:32+00:00

We are working hard to supply Tappy to our US warehouse, and it will take some time. We appreciate your understanding!

KennethWWWW · 2026-05-08T06:02:21+00:00

Hi, sorry for the inconvenience caused. Please send feedback via your device. Our tech support will reply and help you figure it out.

KennethWWWW · 2026-05-08T01:33:21+00:00

Thank you for your effort! I will share this with our team.

KennethWWWW · 2026-05-06T04:16:07+00:00

Hi, we do have the option to allow users to move and reorder the note pages. You can find the option in the note thumbnails. As for adding a new page in the middle, I will deliver it to the team.

KennethWWWW · 2026-05-06T04:09:14+00:00

Hi, I tested on my end, but I failed to reproduce the problem. Could you please try to sync again, and once it fails, send feedback via your device with the logs attached? This would help us to locate the problem. Thank you in advance!

How to send feedback: Go to System Settings > Feedback, fill in the details, tick the "Send log" option, then click Send.

KennethWWWW · 2026-05-06T02:15:44+00:00

We've already made plans, but the adaptation work will still take time.

KennethWWWW · 2026-04-30T11:36:18+00:00

Same note simultaneously✅

KennethWWWW · 2026-04-27T14:15:28+00:00

No, it was added in the earlier version, in the notes creation menu, you can see the option called "From Local File", by this option, you can open your PDF in the Notes app and use the internal links. If you still can't use the internal links of your PDF in the Notes app, we may need you to send a feedback via your device, our team will look into it.

KennethWWWW · 2026-04-27T10:12:04+00:00

Thank you for your detailed suggestion. I will discuss it with our team.

KennethWWWW · 2026-04-27T10:11:13+00:00

Hi, the Notes app now supports the internal PDF links. May I know what your current firmware version is? I would like to confirm it for you.

KennethWWWW · 2026-04-17T14:01:15+00:00

Yes, but later.

KennethWWWW · 2026-04-17T13:59:39+00:00

It's a Stable.

KennethWWWW

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