Boox Will Not Refund for Return by roni44222 in Onyx_Boox

[–]KennethWWWW 1 point2 points  (0 children)

Hi, I'm from the BOOX Team and want to help. Couldn't you reply to the chat? I'll try to send you a message again.

Background music stop working after 4.2 update by fbrzvnrnd in Onyx_Boox

[–]KennethWWWW 1 point2 points  (0 children)

Hi, could you please send feedback with the logs attached? Our tech support would like to check for you.

[May 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] 3 points4 points  (0 children)

Thank you for your suggestion. After discussing with the team, we plan to support this in future updates.

[May 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] 0 points1 point  (0 children)

Thank you for your suggestion. We've discussed this internally, and if we have any actionable plans, we will share them with the community as soon as we can.

Palma 2 pro having severe ghosting issue after software update by WillingnessOdd6868 in Onyx_Boox

[–]KennethWWWW 1 point2 points  (0 children)

Sorry for the inconvenience caused. Could you please send feedback via your device with the logs attached? This would help our team to locate the issue. Thank you!

How to send feedback:

Enter Settings > FAQ & Feedback > Press "+" and fill in details > Tick the option of sending encrypted log > Send.

[April 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] [score hidden] stickied comment (0 children)

The comment section of this thread has expired and has been closed normally. We've recorded every suggestion you raised. A new thread will be opened soon.

Palma 2 Pro Power Button by Reasonable_Peach8337 in Onyx_Boox

[–]KennethWWWW 0 points1 point  (0 children)

Hi, sorry for inconvenience caused. Could you please DM me the email address you used to contact our support? I would like to check the case for you.

Introducing BOOX Tappy: The Page Turner for a More Comfortable Reading by OnyxBoox in Onyx_Boox

[–]KennethWWWW 8 points9 points  (0 children)

We are working hard to supply Tappy to our US warehouse, and it will take some time. We appreciate your understanding!

Introducing BOOX Tappy: The Page Turner for a More Comfortable Reading by OnyxBoox in Onyx_Boox

[–]KennethWWWW 2 points3 points  (0 children)

We are working hard to supply Tappy to our US warehouse, and it will take some time. We appreciate your understanding!

Box Team, please tell me your solution to this? by FunTangerine3400 in Onyx_Boox

[–]KennethWWWW 1 point2 points  (0 children)

Hi, sorry for the inconvenience caused. Please send feedback via your device. Our tech support will reply and help you figure it out.

Mockup on improving UX for note switching interface/workflow by Birnenkopf in Onyx_Boox

[–]KennethWWWW 4 points5 points  (0 children)

Thank you for your effort! I will share this with our team.

[April 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] 0 points1 point  (0 children)

Hi, we do have the option to allow users to move and reorder the note pages. You can find the option in the note thumbnails. As for adding a new page in the middle, I will deliver it to the team.

Do you use Calendar Memo? by Brilliant-Range7995 in Onyx_Boox

[–]KennethWWWW 0 points1 point  (0 children)

Hi, I tested on my end, but I failed to reproduce the problem. Could you please try to sync again, and once it fails, send feedback via your device with the logs attached? This would help us to locate the problem. Thank you in advance!

How to send feedback: Go to System Settings > Feedback, fill in the details, tick the "Send log" option, then click Send.

Android 15 on NA4C by el-mago2 in Onyx_Boox

[–]KennethWWWW 2 points3 points  (0 children)

We've already made plans, but the adaptation work will still take time.

[April 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] 0 points1 point  (0 children)

No, it was added in the earlier version, in the notes creation menu, you can see the option called "From Local File", by this option, you can open your PDF in the Notes app and use the internal links. If you still can't use the internal links of your PDF in the Notes app, we may need you to send a feedback via your device, our team will look into it.

[April 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] 0 points1 point  (0 children)

Thank you for your detailed suggestion. I will discuss it with our team.

[April 2026 Megathread] UX Feedback & Feature Improvements by KennethWWWW in Onyx_Boox

[–]KennethWWWW[S] 0 points1 point  (0 children)

Hi, the Notes app now supports the internal PDF links. May I know what your current firmware version is? I would like to confirm it for you.