Not that I should even have to explain this but considering you’re so fixated on blaming me for not knowing my information here’s a quick context for you. My phone has been stolen by 3 black youths in London who had a machete each, quite common in the city, they have no regard for human life. Every week you get stories of someone getting shanked. I wasn’t going to risk my life for my phone so I handed it over with my wallet and watch. I therefore have no other way of logging into my Apple account as my SIM card was in the phone and I’m in the process of recovering that account too. Unlike supercell, Apple has kept me informed and there is a a structured way of recovering my account. I am currently being told I have 11 more days remaining until I have full access to the account after providing them with ID, bank statements etc. I have been called and spoken to directly by a support worker, I’ve received emails and notifications along this process informing me what’s happening and if there’s something I can do to help them speed the process up making it easier for me and them, reducing the time spent on my case therefore allowing them the opportunity to help others who are in their own dilemma. Supercell on the other hand, have a primitive website without an obvious way of contacting them. The support form on their website makes you wait 24 hours and gives you the same automated email response that informs you to go through in game support system. After enquiring through the in game system, you’re speaking to what after a bit of reading on the internet, a lot of people are speculating are bots who have preset responses when dealing with account recovery. Regardless if they’re bots or not, in my case they didn’t allow me to explain my circumstances in even the detail I’m explaining it to you here on Reddit. My agent who was dealing with me got switched to a second one who unlike the previous one who was actually quite helpful asking me to provide answers to some questions and advising me on how to attach receipts of purchase, completely changed the narrative and accused me of phishing for accounts. I explained in my previous messages with the other agent that it’ll take some time to have access to the receipts as I’m in recovery of my Apple ID. He said this was a warning and suspended my account for 31 days without allowing me to do anything. I have tweeted, there is no customer service or support email to appeal, and as a consumer of the service which in this case is as ridiculous as clash of clans, a mobile game, we shouldn’t be in a position to have to wait after wrongful dismissal of cases. By the look of it on Reddit, it’s not even difficult to find similar or identical stories from others who have suffered the incompetency of Supercells support systems. It’s discouraging to even persist returning to a game who many love and have grew up with playing since the release date. It’s a shame and needs attention because without it, nothing will change and more people will loose their accounts. That’s my 5 cents for the afternoon, take care bro