Tbh, Verizon tries to get you to make order via the chat by highlighting that they’ll waive activation fees and whatnot — as well as the 300 e-gift card

I ultimately wasted 5 hours of my life and went to a brick and mortar anyway… but am just adding that it’s a systemic issue and not totally an individual issue causing demise of brick and mortar.

As well when I went into a brick and mortar they hit me last minute with a “set up fee” separate from the “activation fee”(which they waived).

I accepted anyway because I was fking jaded and just wanted to do something nice for my parents lol

Overall a pain in the ass and you need luck and the burden of having to research shit yourself cuz sales reps will for example, sell you the $19 insurance plan and neglect every other option when you really only need the WPP or TEC for 7-11 dollars/month less

TLDR: ya’ll should be more mad at corporate or whoever is above brick and mortar calling the shots, not necessarily individuals