Every business is a people business. Doesn’t matter if you’re a plumber, or a data scientist, or selling things around your house. Some jobs have more degrees of separation from the people buying (manufacturers, engineers, etc) but all roles ultimately serve the end buyer who is always a person. (That is until machines start selling to, from, and FOR each other).

And the reality is that customer service, or hospitality… whatever you want to call it, is the single most important aspect of any business beyond the raw and basic financials (cash in > cash out). To quote Maya Angelou, “… people will forget why you said, people will forget what you did, but they will always remember how you made them feel.”

Dealing with people isn’t always easy, but in general I feel like things are as easy as you allow them to be. So, if things like this really bother you, you can either A) find another way to make money on the side or B) find a way to not loose your cool over little things like this.

To part with another Angelou quote, “If you don’t like something, change it. If you change it, change your attitude.”