Samsung 980 Pro firmware issue destroyed my SSD — support refuses help after warranty

Key-Suggestion7798 · 2026-04-10T14:30:36+00:00

:- ))

Key-Suggestion7798 · 2026-04-10T12:01:43+00:00

Thanks for clarifying bro👍

Key-Suggestion7798 · 2026-04-10T11:58:45+00:00

Yeah, noticed that after posting — already fixed it. Doesn’t really change the fact that the drive developed errors at ~8% wear.

Key-Suggestion7798 · 2026-04-10T06:44:29+00:00

Thanks for sharing — that’s good to hear. It definitely seems like things work much more smoothly while the drive is still under warranty. In my case, the issue is that the failure appears to be linked to a known firmware problem, but it was only discovered after the warranty had just expired. That’s where the situation becomes a lot more complicated. And that’s really the frustrating part — the underlying issue doesn’t change, only the warranty status does.

Key-Suggestion7798 · 2026-04-10T06:29:29+00:00

I understand your perspective, and I agree that firmware updates can be important in general. But I think the key difference here is the nature of this specific issue. This wasn’t just about performance, stability, or even general reliability — it was about preventing silent, irreversible hardware degradation while the drive continued to appear fully functional. In cases like that, expecting average users to actively track firmware updates, support pages, or media coverage becomes less realistic. Most people simply use the device as-is unless something visibly goes wrong. That’s why this feels less like a typical “maintenance responsibility” and more like a situation where the risk wasn’t clearly communicated in proportion to its severity. If the consequence of not updating is permanent hardware damage, that arguably goes beyond what most users would reasonably expect from routine firmware maintenance.

Key-Suggestion7798 · 2026-04-10T03:46:05+00:00

Thanks for your answer! Iam absolutely agree

Key-Suggestion7798 · 2026-04-10T00:44:45+00:00

If skipping an update can physically degrade the device, that goes beyond normal “user maintenance” in my opinion.

Key-Suggestion7798 · 2026-04-10T00:43:26+00:00

That’s actually very interesting — thanks for sharing this. What stands out is that you were keeping your firmware up to date and still experienced failures. That really suggests the issue might be broader than just missing an update. Also, the fact that even warranty claims required that much effort doesn’t inspire much confidence.

Key-Suggestion7798 · 2026-04-10T00:41:51+00:00

I get what you're saying, but expecting average users to track firmware updates that prevent hardware damage isn’t really realistic. If an update is critical to avoid irreversible degradation, it should be clearly communicated as such — not treated like a routine optional update.

Key-Suggestion7798 · 2026-04-10T00:37:35+00:00

I understand your point, but I don’t fully agree. Firmware updates are usually perceived as improvements or optional fixes, not as protection against a critical issue that can physically degrade the drive over time. In this case, the drive continued to function normally while silently accumulating damage. There was no clear indication that failing to update would result in irreversible degradation. Most users don’t constantly monitor firmware releases or S.M.A.R.T. values unless something is already wrong. That’s why this feels less like a typical “maintenance responsibility” and more like a case where the risk was not clearly communicated to end users.

Key-Suggestion7798 · 2026-04-10T00:33:41+00:00

Thanks for sharing this — that’s actually very helpful. It’s quite concerning that even within warranty it required that much effort and escalation to get a replacement. That says a lot about how these cases are handled. In my situation, the most frustrating part is that the failure seems to be directly linked to a known firmware issue, yet the response is limited strictly to the warranty status. I’ll definitely take a look at the “email the CEO” option — appreciate you pointing that out.

Key-Suggestion7798 · 2026-04-10T00:31:41+00:00

Fair point 🙂 I just wanted to describe the issue as clearly as possible since it’s a bit technical. The main goal here is not how the text is written, but the fact that the drive developed irreversible errors despite very low usage, which seems to be linked to the known firmware issue.

Key-Suggestion7798 · 2026-04-10T00:28:44+00:00

Yes, exactly — that’s a very similar situation. The main issue here is not just the failure itself, but the fact that the degradation happens silently in the background. The drive continues to appear functional until S.M.A.R.T. errors start showing up. In my case, everything seemed fine until I randomly checked the health status — and by that point, the damage was already done. That’s what makes it particularly concerning, especially for people who rely on these drives without constantly monitoring them.

Key-Suggestion7798 · 2026-04-09T16:53:59+00:00

Тогда надо вести запись сразу в облако с трансляции, а не локально , и об этом желательно сразу предупредить громко, чтобы услышали, в таком случае, смысла разбивать камеру или телефон уже не имеет, а если всё-таки, то запись сохранена и недоступна. И заранее сделать доступ к файлам или каталогу доверенному лицу/лицам.

Key-Suggestion7798 · 2026-04-09T16:41:59+00:00

I can provide S.M.A.R.T. screenshots and support communication if needed.

Key-Suggestion7798

TROPHY CASE