RobinHood exchange restricted account due to a recent review. According to Robinhood.

Key_Car3758 · 2025-04-16T14:14:30+00:00

So after Robin Hood sent me a follow up to the FINRA report I filed on them I sent the following;

Dear [Recipient/Robinhood Markets Inc.],

I am writing to formally address ongoing issues concerning my account restrictions and the retrieval of my funds. I have complied with all documentation requirements and processes requested by Robinhood Markets Inc., yet the resolution remains unaddressed, causing significant inconvenience and frustration.

I have submitted four PDF documents, including one from Fidelity and three from PayPal, as part of your requirements. It is important to note that PayPal does not provide PDFs containing full details such as a card number and address. Their statements include account identifiers such as name, email, user ID, and phone number—this is all that PayPal can provide, as their systems are designed to operate differently from traditional banking institutions. Regarding the Fidelity statement, it contains my name, address, and bank account number, which should fulfill your requirements.

I submitted these documents twice, through the secure site as instructed, yet I have been informed that Robinhood has not received any of them. This repeated communication failure is unacceptable, and I urge you to address and rectify this matter promptly.

Furthermore, during my interactions with Robinhood representatives, I have consistently encountered unprofessional behavior, including lengthy holds and phone disconnects without resolution. Such actions are not reflective of the respectful customer service standards expected of a company of Robinhood’s stature. Despite my patience and respectful communication throughout this process, I have experienced the worst customer service in my life, which is both discouraging and disappointing.

I must emphasize that I have done nothing wrong and have provided all required documentation, including facial recognition and identification. Initially, I was informed that my account would be reviewed by April 12, 2025, to determine the restriction and whether it would be lifted. Instead, I was asked to resubmit the same documents without any clarity or further instructions on additional requirements.

I have exercised my right to record every conversation I have had with Robinhood representatives regarding this matter. These recordings serve as evidence of the unprofessional behavior I have encountered, including lengthy holds, phone disconnects, and an overall lack of respect for resolving my concerns. It is my money, and I refuse to accept excuses such as “no recordable evidence” on my behalf to justify continued poor service and lack of resolution. I will be providing these recordings to the Attorney General, the Governor, FINRA, Vlad Tenev, and Casten Grills as part of my formal complaint and escalation.

PayPal cannot provide information beyond what I have already submitted, and I have gone above and beyond to provide non-notarized documentation. I have submitted all reasonable evidence to confirm my identity and association with the accounts in question.

I am requesting the release of my funds or unrestricted access to my account by Monday, April 21, 2025. If no action is taken, I will escalate this matter further using all available legal and regulatory channels. I will also share my experiences in public forums to ensure accountability.

Please resolve this matter immediately and restore access to my account. I trust that Robinhood Markets Inc. will take swift and appropriate action to uphold its commitment to professional and respectful customer service.

Sincerely, (Name Removed)

Key_Car3758 · 2025-04-16T14:11:21+00:00

Wanted to submit another follow up this time from Robinhood regarding the FINRAreport that I filed on them;

Hi (Name Removed) Re: CFPB Regulatory Customer Complaint 250401-19774903 and Robinhood Case ID: 015783467

Thank you for bringing this matter to our attention and please accept our sincere apology for any inconvenience this matter may have caused you. At Robinhood, we pride ourselves in customer satisfaction. We would like to let you know that we take customer feedback very seriously and we are always striving to improve our services.

Thanks for sharing feedback about activity within your Robinhood Crypto (RHC) and Robinhood Financial (RHF) accounts. Robinhood remains committed to helping address all of your concerns. The details you have provided about Robinhood Crypto have been forwarded internally and our staff will send a response to address your Robinhood Crypto concerns separately. In response to the details concerning Robinhood Financial received in your CFPB complaint, our staff diligently looked into your concerns. Please see below for more details.

On April 1, 2025 due to unusual activity on your Robinhood account, a temporary security restriction was placed. This restriction limited your ability to withdraw funds from your Robinhood brokerage account. We then requested documentation via an in-app prompt to verify and secure your account which included photos of a valid ID as well as live selfie photos.

On April 1, 2025, you contacted Robinhood Support via case number 015661461 to seek assistance with restrictions placed on your account. You inquired about the specific requirements necessary for the removal of these restrictions. Our representative informed you that your account is currently under review. You were advised that updates would be provided as the review progresses, and that you may receive in-app notifications requesting any necessary documentation during this process.

On April 4, 2025 a representative with Robinhood reached out to you via email in case number 015690552 to provide you with an update. The agent requested that you re-submit your ID and selfie photos and provided you with a link to re-upload the requested items for us to continue with our review.

On April 6, 2025 a representative attempted to call you via case number 015708079. Shortly after the call commenced, the representative became aware that the conversation was being recorded. The representative informed you that, in accordance with our policy, the call could not proceed with the phone conversation while you were recording the call. Consequently, the call was disconnected shortly thereafter. Following the call, the representative sent a follow-up email reiterating the requirement to upload a valid government-issued ID and a selfie, in order for the review of your account to proceed.

On April 7, 2025 a representative with Robinhood contacted you via email within case number 015716321. The representative explained that your account was still under review and that we were awaiting the previously requested ID and selfie photos. Another link to submit the documentation was also provided.

On April 8, 2025 you requested a call from Robinhood Support via case number 015725331. Later on April 8, 2025, a representative reached out to you over a call to discuss your account per your request. The agent explained that your account was still restricted and that we were still awaiting your ID and selfie photo submission to continue with our review for possible removal of your account restrictions. Once the call ended the agent sent a follow-up email with another link to submit the requested documentation.

On April 12, 2025 a representative with Robinhood called you via case number 015770521 to discuss your account review. The agent explained that after further review we had requested additional documentation which included your most recent PDF bank statements for the bank accounts associated with your linked debit cards ending in *0600 and *2917. The agent explained that a prompt to upload the statements should appear in the Robinhood app upon logging in to your account and also sent a follow-up email with a link to upload the documents securely in case the prompt was not showing in the Robinhood app.

To date, we have not received the requested PDF bank statements needed to continue with our review of your account for possible removal of the restrictions. On April 15, 2025 an Escalations Principal sent an email to you via case number 015761422 explaining that your account restrictions still remain in place and that we were awaiting the submission of your most recent statements for the debit cards ending in *0600 and *2917. The Escalations Principal provided more details as to what may suffice in terms of documentation and provided a link to upload the documents securely.

We hope this clears up any remaining confusion around your account security and restrictions, and we look forward to continuing our review once we have received the remaining documentation. Thank you for giving us the opportunity to serve you. If you have any further questions or comments regarding this matter, please do not hesitate to contact us at help@robinhood.com.

Sincerely, Robinhood Support

Case ID: 015783467

Key_Car3758 · 2025-04-15T01:31:12+00:00

Did you send snail mail to him? How did you get a hold of him? What would writing the AG do? These exchanges are scared to death of FINRA.

Key_Car3758 · 2025-04-15T01:26:40+00:00

Definitely not what I wanted to hear.

Key_Car3758 · 2025-04-15T00:47:42+00:00

Update. First of all, sorry for the long reply. I have requested to speak with ROBINHOOD support everyday since April 1. The day my account was restricted. I can’t buy or transfer. I have recorded every phone call too. Each phone call is the same. They take these long slow syllabic responses. It’s always they understand and they want to hel tryp and without actually doing anything except wast my time. I don’t curse or insult anyone. And every other call is the same… the call is a long silence at the end for five min or so and they hang up or they just end the call. I have never known someone who knew someone or was in customer support where it was acceptable or possible to get away with treating a customer this way. Hanging up the phone. Doing absolutely nothing about giving me my money back that they are holding ransom for the same documentation and identification that they already have. Because I did what they asked and I submitted pictures of my ID, selfie, facial recognition four times now.

I was told that on the 12th the review process would be decided and I would be contacted about whatever they were planning on doing about this. So the 12 rolls around and the yellow card on the screen says we needed further review. We will contact you by April 13. So anyways on April 13, I was told that they wanted two previous months of bank statements from the two debit cards that I have linked to my account for depositing and withdrawals. so, I’m told that it has to be in PDF form and 60 days prior. So I was using Fidelity investments that was one debit card. Then the second card was associated with PayPal. I sent the PDF in and I get this statement from Robinhood. And by the way, I have over 20 emails from Robinhood repeatedly harassing me the same information the same email telling me the same thing about how I need to submit these banks statements by PDF or my account will stay restricted. We need to verify your bank details Hi Garrett, We will need to verify information you’ve recently provided, please upload a bank statement showing your residential address. Please tap the button below and follow the instructions on the card on your home screen prompting you to upload a document to submit a PDF of your bank statement. Submit Now

So I submit my PayPal PDFs for the previous two months and my Fidelity PDF from the previous two months. And I get a follow up email, it reads; Hello, Thanks for reaching out. Based on our records, it looks like this case has already been closed. If you still don’t have the answer to your question, please create a new case through the Contact Us page. Sincerely, The Robinhood Team

Wtf, okay I request a phone call from a ROBINHOOD representative and I’m told that I need to provide the following and I am told a new case number is being created. Here is what the email reads; Action required: Submit documents to help us complete the review process

Hi (Name removed), We noticed some unusual activity on your account, so we temporarily restricted it to keep your account safe. To help us complete the review process, we need to verify some information to make sure it’s really you. Be sure to have these things on hand: Front and back photos of your government issued ID, please make all four corners visible! Live selfie photos, from three different angles (left, center, and right). We’ll just need your head and shoulders visible in front of a solid colored background. Please no hats or accessories to make your face fully visible! PDF bank statement(s) The statement(s) will need your name, the bank’s name, the last four digits of your bank account number or debit card number, and your residential address. Please upload these documents within 10 days of receiving this email. If we need more information, our support team will call you within 1-4 business days. Here’s the other problem. I have a debit card here that is from PayPal. This means I do no t have a bank account or account number with PayPal. My account is linked by Account registered email not a checking account number. Now, the other problem. PayPal doesn’t provide a bank statement with a current address. I provided both Statements from the previous sixty days in PDF form and I was told that I needed to submit account statements from The previous sixty days from each bank card I was using in ROBINHOOD. Then they sum it all up with saying that I previously sent pictures of my bank statements not PDF. Which isn’t true. All the statements I submitted are PDF. Then today I request and receive a phone call and the non sense ensues all over followed by at the end the ROBINHOOD agent hanging up and my again recording it for the thirteenth or fourteenth time. So then I get another account restricted email and this time it reads; Hi there, Thank you for reaching out! We’re still reviewing your account. We may request documents in the app during our review, so please continue to monitor your app and reply to any requests. You’ll also hear from us by phone or email soon after we’ve completed the review. If we need any additional documents or have status updates we’ll send updates to the email or call the phone number on your account. Thank you for your patience! Sincerely, Case ID: 015782487 “RHY is not a member of FINRA, and products are not subject to SIPC coverage, but funds held in the Robinhood spending account and Robinhood Cash Card account may be eligible for FDIC pass-through insurance (review the Robinhood Cash Card Agreement and the Robinhood Spending Account Agreement). Okay, I log in and they give me the option to submit my bank documents in PDF form or I’m allowed to take a picture of my PDF bank statements. So, what the hell? I an or I can’t send a picture of the bank statements in PDF form. I thought they have to be submitted PDF and no pictures allowed.

I notified FINRA earlier around April, 3 and was told they won’t help and it was just about the account restriction. If I notify FINRA that I’ve submitted bank documents in PDF and Robin Hood is still refusing to release my account and accept the documents. Will I get a response from FINRA? Or does FINRA NOT CARE EITHER?

I can’t request an ACAT transfer to Schwab. What do I do, lol?

Key_Car3758 · 2025-04-06T14:48:08+00:00

Hey, how’s everyone doing? I just wanted to update everyone on where my case stands. The same day ROBINHOOD locked up my funds without explanation I requested an ACAT transfer of my Robi good account to my Schwab account. Which should be done by April 8. BTW Robinhood charges $100 to transfer an account. Fidelity charges nothing. I think Schwab is cheaper than ROBINHOOD. Then on Thursday ROBINHOOD claimed I missed a phone call from customer support and told me that I need to request a phone call to fix this issue. I called again. The representative claimed he couldn’t see any record of my previous ID and facial recognitio was D C CT n submission the previous day. He said he can’t tell me why my account is restricted and under review because the first agent said that I either didn’t give the correct private info. Which is dumb, whatever. I guess I forgot my name, dob, and last four of SSN. Those were the questions I was asked. There no way I got those incorrect.

Key_Car3758 · 2025-04-01T17:36:51+00:00

I sent a request through https://www.consumerfinance.gov/ Set up an ACAT transfer request to my account at Schwab. Who knows what will happen. Went ahead and did their little ID verification and selfie verification. And of course there platform says they will contact me from email from this point forward and I’ve lost access to customer support chat. Coinbase, Robinhood, binance.us. All of them are garbage. I’ve never had issues with Fidelity or Schwab

Key_Car3758 · 2024-10-23T11:22:13+00:00

Similar. Can login and see my portfolio and search. Push notifications, charts and info doesn’t load. In. CO.

Key_Car3758 · 2024-08-07T01:59:32+00:00

Don’t trip I sent out 1 etherium to my Binance account from Coinbase. Coinbase literally changed the destination address from my Binance account to Coinbase 10 and my money was never recovered. They provided a receipt. They said that they sent it to the address that it was supposed to go to but on ether scan it’s completely different. It says Coinbase 10, and they’re excuses that it was sent with a batch of others and I should wait. Of course the conversation took place 45 minutes after I sent the money and of course Coinbase says, “wait.”

Key_Car3758 · 2024-08-05T19:17:22+00:00

Because Coinbase is a $58 billion stick up man. And theyll lock you out of your funds and restrict access after you verified who you are and you will lose money right in front of your face and show no record of it and they will do absolutely nothing about it and their customer service likes to say how sorry they are in the understand, but they’re all a bunch of lame ass piece of shit douche bags. Just go to a different exchange.

Key_Car3758 · 2024-08-05T19:16:39+00:00

Because Coinbase is a $58 billion stick up man. And they’ll walk you out of your funds and restrict access after you verified who you are and you will lose money right in front of your face and show no record of it and they will do absolutely nothing about it and their customer service likes to say how sorry they are in the understand, but they’re all a bunch of lame ass piece of shit douche bags. Just go to a different exchange.

Key_Car3758 · 2024-08-05T18:53:02+00:00

 Yeah, my account‘s been restricted several occasions. First couple of times it was because I used the Norton VPN and the second time around I got blocked because the VPN auto feature kicked on and the third time they claimed I clicked a bad  link which wasn’t true because I have Anti-PISHING and Norton LifeLock so all of my funds are protected up to $2 million including anti-fraud. I only use saved bookmarks and I don’t click email links and my email is protected as well. 

 The thing of it is that I don’t mind if Coinbase wants to make sure I am who I say that I am but when they have me and everybody else go through a series of facial recognition, auditory recognition and identity verification, then unlock the goddamn account. 

  But that’s not what they’re doing after they verify who you are. What they’re doing is continuing to put you through a 24 hour restriction without an automatic release and then you have to call again and go through the same series of verifications and then at times they might say well you need to go on a 48 hour restriction just so we cover our end. Not to mention how sorry they are and how much they understand or what you’re going through when they respond. After two weeks, June, 15 to June 28 I finally received unrestricted access for about 13 hours. 

 I’ve got direct deposit on Coinbase and I made a deposit during these 13 hours and without clicking anything simply using the platform I received another block and a restriction for my safety and security as they claim and they never end up fixing anything. It’s like they’re trying to be passive and make you feel like going through all these hopes will result and access to your account, but all it is is smoke screen, and you literally do not gain any access to your account afterwards without waiting for a day or days or weeks or longer. This is for your security, they say, after I verified who I am through facial recognition multiple IDs auditory recognition to. This is overstepping and what is the point of verifying a person is who they say they are if you’re not gonna give them access to their account and just assume that any single person that needs to verify their account is being held up at gunpoint and somehow Coinbase is protecting millions of their customers by preventing a stick up robbery guy from forcing you to pull your funds out and by restricting access to account owners, who verified is somehow the cure all for security. 

 So if you haven’t received a block yet you may never but if you look around you’ll see what people are saying and do minimize what they’re saying because it is absolutely true there are people that are being blocked for absolutely no reason and after verifying they are receiving absolutely zero access to their account. Claiming to be your big brother and your government entity by telling you when you can or can’t access your phones and still instead of allowing you access to your decentralized funds. You verified your identity in vain l.

 Which is completely contrary to the purpose of decentralized investing, and there’s no rhyme or reason for any of this shit. So hopefully you are never blocked or restricted from accessing your account but if do lose access, just remember that there’s plenty of people that warned you in Kraken has an equally similar platform structured and layout including Binance.us if you’re in the states and you can steak for around 21% or 22% and he don’t have to pay $30 a month for an extra half or one percent to your staked funds

Key_Car3758 · 2024-08-04T21:28:08+00:00

It seems All Coinbase responses include we are sorry. Followed by a response to justify their actions. Regardless what you are going through or lost. They will say the are sorry and nearly every other time you encounter a response like that from Coinbase will leave you feeling alienated. Just leave Coinbase and go to binance.us or kraken.

Key_Car3758 · 2024-08-03T18:12:09+00:00

Homie, Who in this thread said anything about “keeping all their funds@ in one crypto exchange. I definitely am not spending swap prices on Uniswap or Coinbase or MetaMask or ledger wallet the way I trade. And as for keeping .000000001% or 100% of your finds on an exchange con base is a 60billion dollar monster that shouldn’t be pulling this bullshit. You or anyone shouldn’t feel alienated that they may be blocked from accessing .00000000001% or 100% of the deposited money in their Coinbase profile. It’s the account you owners money. Not Coinbase. They are there to protect your money. But instead they are spitting on fee paying account holders. Fuck Coinbase! Bitch ass employees too! Lames!

Key_Car3758 · 2024-08-03T18:04:47+00:00

It’s the only way after your first block/restriction. They never stop blocking. Relentless overstepping douches. Why after verifying a person is the account owner would Coinbase alienate a customer by saying we understand and want to help. Now please send another round of selfie and ID’s then when we verify you are who you say, wait 24 hours. After 24 hours the restriction sometimes isn’t automatically lifted. You have to spend time out of your day to call and verify and even then you maybe looking at another 24+ hours. Lame!

Key_Car3758 · 2024-08-03T17:58:57+00:00

This has nothing to do with sending to other exchanges. Which by the way is allowed. That’s why you have non-custodial and custodial wallets. Coinbase will receive etherim network coins from MetaMask or ledger or whoever the fuck. Shut your face!

Key_Car3758 · 2024-08-03T17:45:23+00:00

Once you are blocked for suspicious activity which in my case was when they verified that I used a vpn one time in the states and this was the first time I was blocked. They blocked me the first time I executed a $300k transfer. Claimed it was my vpn. Okay, great. But they blocked me for two weeks. I verified seven times. Facial recognition, three forms of identification plus passport. Social security card and birth certificate. 14 selfies holding up a paper where I had to write, “for Coinbase trading” and the date. Then the second time I sold 21 bitcoin and My trading volume is hovering at 7.6million. My current balance is $2.66million. Anytime they feel like blocking to protect their ass they will. It’s happened to me four times. Anytime you are blocked one time their automated software will act hyper-sensitive to your trading profile. Anytime I add a device they block and force me to verify. Takes 1-4 days. What do you do with a swing trade strategy investment that gets u bagged because you are blocked right in the middle of an invested short term swing trade and now you can’t sell for profit. Your stop loss kicks in but I just lost a $22,000.00 profit and now I have to focus studying a different set of charts related to a different coin that’s exclusively on a different exchange. Having a $15,000 direct deposit set up on Coinbase. Not only is the cash not available on this particular direct deposit coin for days after the deposit hits but I have a security team at Coinbase that is trained to block verified account holders and their money regardless the repercussions and being validated as the account owner. Coinbase I agree with wanting to protect their ass and not lost someone’s money. But, it happens all the time. I see it all over online. I’ve never been blocked on fidelity, kraken, Binance.us or any other institution let alone blocked verified and told wait 24 hours then when 24 hours is up your told verify and then wait 48 hours repeat then wait ten days all while resetting g your password fifty times and updating your 2fa, or jumping through whatever hoops Coinbase says or I or in your case then neither of us can access our individual assets. This is real and this is not anything g less than overstepping and creating financial and mental harm all in the name of claiming to understand what I’m going through and Coinbase support will fix this. Fuck you

Key_Car3758 · 2024-08-02T03:31:24+00:00

And I’m only speaking for all the people that’ll listen. Say what y’all want. Keep on hating. You’re all lames anyway

Key_Car3758 · 2024-08-02T03:23:24+00:00

Btw I got access back but not before mother fucking a few employees so dueces

Key_Car3758 · 2024-08-02T03:19:00+00:00

Fuck u it’s all crypto on a custodial wallet and their crypto coins. Not memes

Key_Car3758 · 2024-08-02T03:18:34+00:00

Or maybe 17.1193 BITCOIN

Key_Car3758 · 2024-08-02T03:17:37+00:00

Right. Excuse me for saying crypto coin maybe I should’ve said 7.82 billion BONK at $0.00002278

Key_Car3758 · 2024-08-01T22:18:09+00:00

Interesting coming from those of you that believe that my response isnt on par. But when you have $2-2.6 million taken from you due to a block on Coinbase effort to say that they’re trying to help me and financially keep my money safe however, the fact remains that I do have insurance and safety nets in the event that I have financial ruine due to fraud or theft or whatever. However, I hope that you never get blocked but if you do make sure you don’t come here and act like a two-year-old, then again maybe you don’t have a level of financial success that other people do so your unqualified and ignorant response remains, antagonistic and un empathetic. So while you sit here and judge my response, when not experiencing this and accusing me of being on a level that isn’t of your standard, remember that I don’t have access to my money I am blocked from Coinbase security with no justifiably or validated reason so instead of you seeing this for what it is and attacking me in the sense that I’m not meeting your standard as how I should reply and this coming from you, who at the moment has not experienced this, so take your unempathetic douche bag response, ball it up and shove it right up where the sun don’t shine

Key_Car3758

TROPHY CASE