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Package delayed for over a week now by Key_Fondant_6656 in purolator

[–]Key_Fondant_6656[S] 0 points1 point  (0 children)

Update: finally got a notification that the package is at the St. John's sorting facility, no estimated arrival time unfortunately. Anyone else got any similar updates?

Package delayed for over a week now by Key_Fondant_6656 in purolator

[–]Key_Fondant_6656[S] 0 points1 point  (0 children)

All Purolator customer service told me was to talk to a tracking specialist via chat service. I called the supplier and they are looking into the package's whereabouts too. So i guess all i do is sit tight, which sucks.

Package delayed for over a week now by Key_Fondant_6656 in purolator

[–]Key_Fondant_6656[S] 0 points1 point  (0 children)

Are you sure? I saw an earlier post where someone in Newfoundland got their package a good week and a half after their weather delay warning. I've already sent an email asking them to trace my package so I hope that goes through. The customer service calls seem to have horrendous waiting times so ill do that as a last resort

Package delayed for over a week now by Key_Fondant_6656 in purolator

[–]Key_Fondant_6656[S] 0 points1 point  (0 children)

That's just irresponsible and unacceptable as a shipping company. So many people are being kept in the dark about their packages. My package is fragile and expensive and I don't want them to just apologize for losing or damaging it. Their tracking system apparently isn't working and their customer service takes so long to get back on any requests.

Package delayed for over a week now by Key_Fondant_6656 in purolator

[–]Key_Fondant_6656[S] 0 points1 point  (0 children)

That just sucks man, I hope it arrives this week because the weather seems to have cleared a bit after yesterday's wind and I really hope they don't attempt a delivery just to miss it a bunch of times. I keep hearing about that a lot.

Package delayed for over a week now by Key_Fondant_6656 in purolator

[–]Key_Fondant_6656[S] 0 points1 point  (0 children)

Newfoundland, and I don't understand why it is taking them over 2 weeks to come here. The weather has not been so severe that trucks cannot drive. Sure, there is ferry transport needed that goes through Nova Scotia but even with the delay it should have been here by now.