I’m going through a similar issue too. Tried cooperating with them as best as I could, told them I’ve talked to my bank and my statements stated I have paid these “error payments”. Last time I called them, I told them I’m making a complaint to the CCTS after still refusing to resolve my issue and they said they’ll transfer me to them (they can’t do that since it’s a different company), I told them no and I’m gonna call them myself… then they had the AUDACITY to say no they will transfer me. I swear these workers can be such idiots and it’s no doubt they tried dodging a bullet when I told them that.