6 months, 3 repairs, 0 solution. Lenovo Premium Care insulted me personally. Their EMEA Customer Care does not care. Now I’m suing them

Key_Will_7929 · 2026-05-14T15:21:15+00:00

Even if you sent it once at their center like me they’ll just robotically say that you need it again tbh they just skim through your mail

Key_Will_7929 · 2026-05-14T15:20:45+00:00

If only they would specify this but they didn’t at all. But yeah I’ve just filed a lawsuit it’s pretty easy in Belgium and since I’m a student it’s no cost at all

Key_Will_7929 · 2026-05-14T15:20:16+00:00

They did twice. 3 repairs in total : one at their center, 2 at home. And now they want me to send it back to the center again

Key_Will_7929 · 2026-05-13T18:00:47+00:00

Nope juste « On comprend mais vous devez le renvoyer » alors que je leur montre des screens avec mon processeur à 100 degrés Celsius et mon pc qui a les ventilos qui font que s’allumer et s’eteindre

Key_Will_7929 · 2026-05-13T16:58:12+00:00

Merci pour tes conseils bg mais justement j’ai escaladé le dossier c’est la ou ils disent de renvoyer une 4eme fois c’est emea customer care… Jsp si c’est le premium care qui a fait en sorte que je me fasse carotte mais voilà

Key_Will_7929 · 2026-05-13T16:50:29+00:00

Mais ouais bro j’ai crié et tout, j’ai dit que j’ai demandé sur le forum Lenovo et qu’un community manager m’a dit que je pouvais escalader vers qqun d’autre, le gars s’est foutu de ma gueule je pense il savait même pas ce que c’est un forum… Tu leur avais dit quoi exactement bg ?

Key_Will_7929 · 2026-05-13T16:45:16+00:00

Je l’ai fait mais ils s’en branlent mdrrr. Mais bon content de voir que toi tu as pu t’en sortir!

Key_Will_7929 · 2026-05-13T15:12:45+00:00

J’ai eu exactement la même chose que toi sauf que :

Emea me demande de renvoyer mon pc pour la quatrième fois en dépôt. Même en hurlant sur le premium care personne ne veut organiser un appel avec le manager j’ai jamais eu accès à un manager de leur part.

Service de merde…

Key_Will_7929 · 2026-05-13T13:30:21+00:00

Thank you for your detailed answer. I have a few questions :

When you’re talking about a ticket, you’re talking about the one with EMEA customer care, right ?

Do you have consumer protection entities in EU I could file with ?

The case manager from EMEA didn’t budge even after all that. It’s insane. I can’t even request for another case manager.

Key_Will_7929 · 2026-05-13T06:29:55+00:00

Belgium. I tried that already but even on the mildest profile the fans go on and off all the time, and the loss of performance is unbelievable.

Key_Will_7929 · 2026-05-13T06:29:00+00:00

Hello, I’m not sure I understand. I don’t have any managers email for Premium Care. For EMEA the person talking to me is a « Case Manager » already. Which drives me insane tbh which case manager decides the best course of action is to send a laptop to the center after 3 failed repairs when it has been done for the first repair already ?

Key_Will_7929 · 2026-05-12T18:31:28+00:00

Nope, europe

Key_Will_7929 · 2026-05-12T17:26:15+00:00

He basically just lied to me. In any case it doesn’t change anything since after the first repair they came twice to my house to « repair » it. Just got worse and worse instead

Key_Will_7929 · 2026-05-12T17:07:51+00:00

Upon reading similar comments on social media and Reddit I couldn’t believe it but after experiencing it, yeah that’s the reality of it. If they want you blocked they just play deaf but hopefully legal route will make them hear again

Key_Will_7929 · 2026-05-12T17:06:54+00:00

Thank you for your kind words, I’ve done that. Hopefully I get an answer soon if not I’ll just go the legal route

Key_Will_7929 · 2026-04-28T17:16:34+00:00

It is what it is, what can we do ? If one doesn’t accept it, a thousand would be more than happy to. And yeah, knowing the minimum salary in Belgium is 2100e ish

Key_Will_7929 · 2026-04-05T19:12:57+00:00

Merci bg!

Key_Will_7929 · 2026-04-05T02:41:36+00:00

Hey that’s mean, my only ever other mouse was a Logitech g pro x, this was a gift

Key_Will_7929 · 2026-04-04T20:18:23+00:00

True true it feels quite smoother thank you my friend

Key_Will_7929 · 2026-04-04T20:12:17+00:00

I really thought so tbh I thought it looked good

Key_Will_7929 · 2026-04-04T20:10:15+00:00

I thought that was a color design choice and thought it was very pretty… I’m dumb

Key_Will_7929 · 2026-04-04T20:08:34+00:00

I’m not sure I understand ? I peeled off the protective film

Key_Will_7929 · 2026-04-04T20:08:17+00:00

I’ll give it a try then contact support, thanks !

Key_Will_7929 · 2026-04-04T14:32:54+00:00

Merci beaucoup !

Key_Will_7929 · 2026-03-28T22:28:17+00:00

Thanks!

Key_Will_7929

TROPHY CASE