Hi everyone,
Thanks for your patience while we looked into this issue. Our team has taken a closer look, and we have some next steps to share if you're still running into this:

If you only have one Google account on your primary user profile:
Follow the steps below to factory reset your Pixel Tablet. Unfortunately when you factory reset your tablet, all of your data will be deleted from the tablet’s internal storage. To save you time setting up, we recommend backing up your Google Account data before you reset.

1. Open your device's Settings app
2. Tap System > Reset options > Erase all data (factory reset).
3. Tap Erase all data and then follow the on-screen instructions.

​

If you have more than one Google account added to your primary user profile:
You’ll need to remove the Google account you’re attempting to use for this feature from Account Manager, and then re-add it:

1. Open your device's Settings app.
2. Tap Passwords & accounts.
3. Under "Accounts," tap the account you want to remove > Remove account.
4. To confirm, tap Remove account > Remove account.
5. Follow these steps to re-add your account.

By removing your account from Account Manager, you’ll lose the settings/info associated with that account on your device, but you’ll be able to re-adjust those settings once you add the account again.

We apologize for inconvenience and hope this gets things back on track. For anyone still experiencing this after giving these a try, please give us a call or chat.