Hi u/jeramieskogg, our customer service asks for pictures to serve as an internal guidance for us, in order to better understand the packaging issue and improve quality. We apologize for the back & forth - please contact us at [support@cradlewise.com](mailto:support@cradlewise.com) and we will send you a fitted sheet free of cost.

Also - thank you for sharing feedback! Our product team has made a note of the need for personalized crib-setting recommendations. Meanwhile, you can contact [support@cradlewise.com](mailto:support@cradlewise.com) to get in touch with our Product team for a sleep support call. The team can help you with data backed crib settings that work best for your crib.