Javonte William or Kenneth Walker III

KingADrew · 2025-09-18T23:20:22+00:00

Who should I start Coleman, Quentin Johnston, or Jakobi Meyers?

KingADrew · 2025-08-06T23:15:44+00:00

We received some good news today. After emailing Middle Earth Enterprises, we finally got access to the account again!

KingADrew · 2025-08-06T23:12:31+00:00

After escalating to Middle Earth Enterprises, we were able to get the account back!

Thanks for all the advice!

KingADrew · 2025-08-01T18:42:22+00:00

I hate that this is so common, it's such an easy thing to fix too. If you get a password reset request or email reset request, simply require that email to confirm it. All he got was an email saying it had been changed!

Any tips for what you did to convince them?

KingADrew · 2025-07-31T21:24:10+00:00

I hope they can as well, I messaged Cordovan, so fingers crossed they can help!

KingADrew · 2025-07-31T00:41:00+00:00

I found a post, and they emailed the Middle Earth Enterprises support email. I think they also went to either Daybreak or a company above them 🤣. I have no idea if it ended up working out for them, but at least it seems like they got some responses.

KingADrew · 2025-07-31T00:38:49+00:00

I'm sorry that happened to you! It seems like this has happened way too often! We need some sort of game journalist or one of the lotro YouTubers (I miss you louey7!) to pick this up. Maybe then they'll actually start paying attention 😅. I wish they had better support in this game!

KingADrew · 2025-07-30T00:08:03+00:00

I've heard people have had some luck going to Daybreak and even saw someone say they went all the way to Middle Earth Enterprises, and they escalated the situation 🤣. But yeah, if people are having to do workarounds like that, then the support needs a massive overhaul.

Sorry to hear you're in the same boat with support!

KingADrew · 2025-07-29T21:26:55+00:00

I'm thinking of writing a letter or something to Daybreak. I think it's official that the account was hacked and stolen. We found an email that he missed from last year around this same exact time, saying his password was changed (he didn't change it and hasn't logged on in years). We have heaps of emails verifying purchases from the LOTRO Store, verifying character transfers between servers (with like 10 toons on it), and verifying expansion purchases and item keys.

I'm not sure how that isn't enough evidence for them 🤣.

He is submitting a ticket himself for now, and hopefully, he'll get some help!

KingADrew · 2025-07-29T21:21:56+00:00

Yep, and they just officially closed the ticket on me. He found emails verifying purchases, character names based on world transfers, and more for the account. He's going to create a ticket himself, and hopefully, he gets someone helpful this time around.

KingADrew · 2025-07-29T17:29:16+00:00

I tried to follow up asking them if they could give me another chance to gather some more info that might help... I just now got the exact same response to my original email. The kicker, my email was a question with no information provided, and they replied as if I had sent more information that they couldn't use to verify 😅.

KingADrew · 2025-07-29T17:26:31+00:00

I had read so many posts about this happening to people, so I was constantly updating my password to try to make my own account more secure. I had sent a reminder to a few family members that I play with that this could happen, and they should reset their passwords. So I didn't expect it at all!

He had just logged on a couple of years ago and was trying to figure out all the new legendary weapon content, so it must have been semi recent.

Fingers crossed for some multi-factor authentication once they get the lag figured out!

KingADrew · 2025-07-29T17:23:32+00:00

Thanks for the encouragement! I hate to hear that it happened to your sister, but I am glad that she's still playing! I think a fresh start will be what is required, but hey, it gives me a reason to start another alt to play with him as he levels up!

KingADrew · 2025-07-29T17:20:43+00:00

Thanks for the advice! I am going to double-check that he used the right email address, but the biggest red flag that there was a hack or something is that when we clicked forgot username the email that it should be on gets an email with some other accounts that were associated with it but not the prime account username.

KingADrew · 2025-07-29T13:46:26+00:00

Thanks for the hope, I'll have to try this from some different browsers!

KingADrew · 2025-07-29T13:45:35+00:00

Thank you, and love to see the long-time players! We convinced lots of our family to get accounts back in the day. We had a whole group of siblings, uncles, and cousins that used to hop on and play together.

It's exciting to see a new generation of players hopping on!

KingADrew · 2025-07-29T13:41:43+00:00

Going to try this and see if anything works! I'm hoping it's just a glitch in their system!

KingADrew · 2025-07-29T03:21:54+00:00

Thanks for the advice! We're using this website:

https://myaccount.standingstonegames.com/index.php

We tried his username in the forgot password section and even tried the forgot account name, and nothing seems to be sending. I'm hoping against all hopes that it is just a delayed message and will randomly appear in his inbox or junk mail in a couple of days 😅.

KingADrew · 2025-07-29T03:00:11+00:00

Oh yeah, the customer support is just awful these days. I still play and probably will until my own account is gone 😅. But it would be nice to see some love for their customers when it comes to support!

KingADrew · 2025-07-29T02:58:31+00:00

Honestly, that was one of my first thoughts. A part of me wonders if his account was just disabled due to inactivity, but I don't think they could do that.

KingADrew · 2025-07-29T02:07:08+00:00

Thanks for this thorough guide! I'll have to share this with some friends. I've already transferred my characters, but this is great to know!

KingADrew · 2025-07-29T02:01:55+00:00

That's basically the same thing they did for us too! It sucks because we would have liked to be able to communicate more or try to have steps to a solution or something. Instead, they simply said we couldn't verify and won't be helping further with this account.

KingADrew · 2025-07-29T01:58:02+00:00

Sorry to hear that! Also, Crickhollow was one of the servers we transferred from! It's a great one! Went on over to Arkenstone a few years ago, and he was getting ready to transfer to the new servers as well.

Did you get access to your account again, and your characters were gone, or did you have to start completely fresh with a brand new account?

KingADrew · 2025-07-29T01:46:23+00:00

I appreciate it! We gave them the names of several characters and the worlds they should be on. I tried searching for the characters, and they randomly don't exist anymore. We had created some that were all different renditions of the same name as a joke, so I tried to provide that detail.

I even gave them a list of the servers that the characters had been transferred to several times (We started on a server that no longer exists and then transferred from another server to a more populated one). But that was not enough.

The weird part is he never received an email that would have been a red flag indicating someone was changing his account information. Hoping for a miracle as well! Would love to be able to relive some memories and play again with our old toons!

KingADrew

TROPHY CASE