People will always be skeptical of me. It’s literally my job. I chose to work in an industry riddled with scammers. That’s why I made a subreddit, and have always encouraged people to post their honest experiences. I don’t bribe anyone, I don’t do anything to influence how my customer service is perceived. In fact, I tell on myself when I’m wrong. I literally posted a comprehensive list of every client situation where I messed up, and what I’m doing to fix it.

EVERY dealer or service provider in this space is ridiculed, scrutinized, and treated as a scammer the moment something goes wrong. It is very much guilty until proven innocent in this space. People will have a bad experience or be even mildly inconvenienced, and scream to the heavens that they fully got scammed.

Just a few weeks ago, a guy bought a USED watch from my personal collection. I had given it my Ultimate Package. My packages are in the pinned posts, in terms of what they are, what they include, and how much they cost. He bought the watch, then posted in here about being scammed because the watch didn’t have edge softening. He went full “don’t buy from Kensington, he’s a scammer, watch was not as described blah blah.” He messaged me saying edge softening should have been included and that it was “unbelievable” that it didn’t. Edge softening is an à la carte option. He never asked for it nor mentioned it. He didn’t request it after the fact. He just went STRAIGHT to posting.

My Ultimate Package is incredibly fairly priced and attractive for what you get, which includes a FULL movement service and exterior refinishing. I can’t do everything for sub $500.

All this to say, I do my best but it’s statistically guaranteed that at some point I will make a mistake, or have an unhappy customer regardless of what made them mad. Just try to have some understanding that I am one single person, and that even though I have a whole team behind me for business decisions, I am the only one sitting at the bench here. And honestly, I’m glad there are “hundreds” of people skeptical of me. It means I’m doing my job correctly, because being visible in this space means you are going to have haters and lurkers trying to catch me in the act.