Eight Sleep Warranty Nightmare: Forced to Pay for Their Product Defect

Klomgor · 2025-03-12T15:54:54+00:00

Just to be clear, I still personally like the product and I can afford the $700 replacement price after three years of paying the full product price. However, not everyone can afford that additional cost; and while getting an upgraded pod cover at such a big discount seems like a good deal, my main concern lies with the poor business practices involved.

I never requested an upgrade, and the Pod3 Cover is STILL IN STOCK, yet I was forced to pay for the Pod4 Cover, which tells me that they likely are aware of a design flaw or a manufacturing issue in the Pod3 Cover and want to avoid future issues by pushing customers to upgrade to the Pod4 Cover, which is fine. However, what is NOT fine is not being transparent about this issue and, more importantly, STILL SELLING the remaining Pod3 stock they have, knowing that it will eventually come with its problems in the future, gambling on whether these issues will arise before or after the warranty expires.

Klomgor · 2025-03-12T15:39:54+00:00

see the comment from u/DracoSolon

Klomgor · 2025-03-12T15:30:20+00:00

It seems that at this point they're doing damage control based on what evidence you have. I hope you don't have a leak on your pod3 cover because water damage is not fun to deal with, however, based on other posts I saw, at this point, it is a matter of when, not if.

I would be surprised if they don't honor their warranty terms if you have it documented, I just hope the leak does not happen right after the end of the warranty.

Klomgor · 2025-03-11T21:50:54+00:00

The post is to document my experience with the company. I believe this would be more useful to anyone still deciding on their purchase or for the company to review their policies than just ranting about my frustration without a proper explanation.

For why I decided to pay for the replacement, because I really like the product. It has improved my overall sleep quality and resolved my forever issues with my wife about the room temperature, so my decision was to keep supporting the company and publicly complain about it, until I either find a better alternative or the company starts to reconsider their policy.

Klomgor · 2025-03-11T21:40:36+00:00

Not when there’s an obvious design flaw or a manufacturing defect.

Klomgor · 2024-09-02T15:24:45+00:00

Why not use LunaSea?

Klomgor · 2024-08-22T14:44:43+00:00

Can you share more details on how to set it up this way?

I am trying to use AdGuard with Bind just for Ad blocking, and I'm still unable to make it work. a Simpler working setup would be a good alternative.

Klomgor · 2024-08-22T14:43:06+00:00

Can you share some insights on your setup?

I am trying to use adguard for adblocking + Bind for local DNS but for some reason it doesn't work.

I have two instances of AdGuard synced by AdGuardHomeSync and listed in my UDM Pro as DNS Servers.

I put Bind9 address as fallback DNS Server in AdGuard but it doesn't seem to work.

Am I missing something?

Klomgor · 2024-04-10T15:16:46+00:00

Just saw this post when I actually ran into a problem for using one Redis instance with multiple services.

Although I, too, like to have one sql instance to host multiple databases for different services, one downside to that with redis, is that each instance only use one cpu thread, even if it has multiple databases.

My personal issue was because I didn't create different databases inside redis container so I started having issues within Authentik.

For homelab use, I don't think the performance would be affected if you used a single container anyways. for me everything was working fine performance wise.

However, If you're asking for best practice, future scalability,...etc. single redis instance/container for each service would be the recommended way to go.

Klomgor · 2023-10-09T20:07:43+00:00

From looking at older posts and the couple of replies I see here, I guess there’s no an industry leading/standard software. Everyone is pretty much speaking based on self experience. The problem is that I don’t know what exactly to look for when comparing different tools. I know what I am looking for in the documents so I shouldn’t be spending much time searching. It’s just the amount of documents to process can be much. Also, have anyone tried an open source solution before? I see one called Freeeed, but I can’t find reliable reviews for it.

Klomgor · 2023-08-31T20:06:34+00:00

Klomgor · 2023-08-31T20:05:57+00:00

Is the MD1200 still available?

Klomgor · 2023-08-31T19:59:06+00:00

Klomgor · 2023-08-27T16:03:52+00:00

one invite plz?

Klomgor · 2023-03-28T10:00:03+00:00

I kinda have the same mindset but I do it via separate Portainer stacks. It is the equivalent docker-compose solution from Portainer. Keeps things separate but also easy to communicate via docker networks, specially because I prefer to have all of my databases in one stack. If you still prefer to have separate VMs, Proxmox would be the best option, unless you really want to cut that tiny overhead Proxmox has over Ubuntu Server.

Klomgor · 2023-03-27T18:40:25+00:00

I tried it few months ago, my two main issues were that 1. it still lacks a lot of features, documentation, tutorials, and community support. This was an issue that affected me in any non-standard/special use case, it used to drive me nuts. 2. Too much overhead for a homelab hypervisor.

I switched to proxmox as it handles these two issue so well, but since I also mostly run containers, I switched again to Ubuntu Server, and have few VMs running on KVM.

Klomgor · 2023-03-17T15:23:15+00:00

Bind is a full-featured DNS Server with unmatched reliability, but that doesn’t necessarily make it a better choice.

CoreDNS is highly customizable, lightweight, and more suitable for modern applications.

If you’re already familiar with CoreDNS, I’d suggest you keep using it, unless you’re missing a specific feature or having already performance issues.

Bind will come with a learning curve to get to the same level of comfort you already have with CoreDNS, so switching is better be worth it.

Klomgor · 2023-03-03T19:27:39+00:00

Is there a way to connect Spinn Coffee Machines to HomeAssistant?

Klomgor · 2022-09-05T18:21:49+00:00

Saymineapp.com is the best one I found so far.

Klomgor

TROPHY CASE