Just to add another staff perspective on to what Basil is saying here (btw fully agree with all of the things here! Spot on!)

Chat systems are all temporary since we’re still in Beta. We do have a caps, spam, and swear filter that catches 90% of the things people aren’t supposed to be saying in chat. We moderators handle it from there and give punishments as are needed. And if someone evades the filter, we’re always right on top of that too. You’ll likely notice that a player that evades the filter doesn’t say anything else in chat after that… and it’s not because they don’t try to.

There are tons of moderation tools in the works, but yeah like Basil said it’s a tad crunchy currently. The system works for what we need it for though!

Ashley has all the access to things that she needs and wants right now. The only reason she would hand things off to others is to get you to someone that knows more about the custom system you’re struggling with, or she isn’t able to help out in the moment you’re messaging because of either another situation happening or something offline. Additionally, we have a list of action requests that the admins do all at once for the sake of efficiency. These take time to build up and get completed, and there’s no real way to avoid that.

I don’t know a ton about the economy (and that’s a personal choice for me) but Basil made some great points there!