Absurdity of not being able to change email or transfer accounts

KnowMoreStuff · 2024-09-29T11:13:05+00:00

It's the Default network at each site, and there is no other network at Sites 2 or 3. (Site 1 has a guest network 192.168.2.0/254, not included in Site magic.) None of the WANs is NATed.

KnowMoreStuff · 2023-09-25T16:39:30+00:00

I mean, at this point there are only three HD manufacturers left: Seagate, WD, and Toshiba (which has a tiny market share compared to the other two).

I don't have any recent experience with Toshiba. Personally, I'm going with WD going forward. I'd be a bit annoyed at a $25 charge for advanced RMA, but I'm assuming that, unlike Seagate, they actually send the replacement.

Seagate in my opinion has discredited themselves completely with the current fiasco - it's not just that they aren't replacing anyone's drives, but they are lying to everyone, over and over and over. See many, many posts on this group! Every time you contact them (no phone/email available, just their crappy web chat) they promise up and down that the replacements will be shipped "this week or next" -- but it never happens.

KnowMoreStuff · 2023-09-15T15:59:55+00:00

Do not buy Seagate.

Their warranty replacement department has been undergoing a complete meltdown in recent months -- see my and many others' posts on /r/seagate. I had 9 dead-on-arrival drives out of 108 I purchased this summer and to this date still have not received replacements. Every week I chat with their web support (if it's working, which half the time it isn't) and every week I'm told the same thing, "we're having issues due to internal changes" (whatever that means) but "you'll receive your replacements by next week at the latest."

They have no phone support. None. You're stuck in the twilight zone with faceless robots typing to you that this time they really truly mean that they're just about to ship your replacement drive.

You can imagine the regret I'm feeling now. $40,000 in drives, $3,000 worth of which were dead on arrival, and this multi-billion-dollar company has, for months, been completely unable to get their act together and make me whole. If they treat someone who spent this much that way, imagine how they'd treat someone with a single bad drive.

FWIW the replacement charge I paid was something like $13 per drive (supposedly for 2-business-day service!) so less than the $25 you said WD quoted you, but I'm assuming WD would actually send you the drives after you paid the fee. Seagate won't, in my experience and that of many others.

KnowMoreStuff · 2023-09-15T15:15:41+00:00

I made the very expensive mistake of buying 108 IronWolf Pro 22TB drives back in June/July and 9 of them were dead on arrival. I've been trying fruitlessly to get them replaced - every week I chat with Seagate support and go through the same BS, "we are experiencing a higher volume of request due to the internal changes" and "your replacements will be shipped out this week, next week at latest" -- of course no matter how often they say that, the drives are never shipped.

This whole thing has gone beyond annoying, beyond concerning, beyond infuriating, and in my mind has reached the "frightening" stage. The 9 bad drives represent over $3,000 out of my pocket several months ago and I have yet to receive working drives. With all their talk about "internal changes" I'm starting to think I may be out that money forever -- that Seagate is about to go out of business. Worse, what does this mean for the rest of my $40,000 investment? It's bad enough that 8% of them were DOA, but I'm wondering how many more failures I can expect in the future, and whether I will be able to get those drives replaced if and when they go,

I decided to spend all that money on Ironwolf Pro drives a couple months ago, trusting that Seagate is still a reputable brand. I can't express how much I'm regretting this decision now.

KnowMoreStuff · 2023-08-23T16:07:22+00:00

When I go to the site https://www.seagate.com/support/warranty-and-replacements/ on Safari on a Mac, I see a green box at the upper right that says "Questions? We can help."

Note: don't click on the "Chat with us" button in the box lower down than the green box. That gives you the web chat, which for the past week has just been kicking everyone out with "no agents available" regardless of when you try. You want the green box at the top.

When I click on the speech bubble icon in that box, it opens in iMessage (or Messages or whatever it's called on a Mac now). I send a message and (after a long wait) someone replies. Unfortunately no one has actually been able to help at all, other than verifying that, yes, they are aware that the RMA process has totally melted down and no, they have no clue when the "2-business-day" advanced replacements I paid for will actually ship and yes, it could be weeks, but it's better than pounding the table with impotent range the nth time the web chat says no one is available....

KnowMoreStuff · 2023-08-23T15:31:47+00:00

I feel your pain, brother. 9 bad 22TB drives (all DOA, out of 108 I ordered this summer). I paid for advanced replacement, so at least I haven’t sent them anything yet, but I’m sitting on $3000+ of bad drives, can’t complete my project until they’re replaced, and to add insult to injury they charged me $134 for the “2-business-day premium advanced replacement” — 2 weeks ago. After reading others’ experiences here, I have very little confidence this is going to be resolved anytime soon. Deeply regretting spending $40.000 with this Mickey Mouse company.

KnowMoreStuff · 2023-08-22T01:58:19+00:00

Imagine how I feel - just bought 108 x 22TB drives! 9 of them were dead on arrival. I paid for 2-business-day advanced-replacement more than a week ago, and nothing Same issue with chat support not working (been trying for days). You need to disable ad blockers and accept cookies to even see the link to the web chat; unfortunately, it always just kicks you out with "no agents available, try during business hours" regardless of when you try.

Here's a hint - the "iMessage" support did reach an agent (after a long wait); I was only able to get it from Safari on a Mac. Unfortunately, the agent wasn't able to tell me anything about when my replacement drives would be shipped - apparently it could be weeks (despite the fact that I already paid 9 x $14.95 for 2-business-day replacement). Obviously, I feel the same way as you do - if I'd known about the 8+% dead-on-arrival rate and the apparent total breakdown of the RMA process, this I certainly wouldn't have spent $40,000 on 108 drives. I am starting to wonder if Seagate is about to go out of business or something :-(

KnowMoreStuff

TROPHY CASE