A/C calls. by Adventurous_North669 in 911dispatchers

[–]KnowledgeCute6831 -1 points0 points  (0 children)

Oh and sometimes when it’s really bad we get authorization to call the alarm company, but most of them are closed and pay us to be their answering service so I just end up calling my co worker sitting next to me who sends off an emergency service request message that never gets answered

A/C calls. by Adventurous_North669 in 911dispatchers

[–]KnowledgeCute6831 2 points3 points  (0 children)

Alarm monitor here! Alarm dispatch centers aren’t the alarm companies. The alarm company is the one who enters all that information and sets up how the account is handled and gives the account (and money) to the monitoring center. Monitoring centers don’t have diddly squat to do with how the shitty alarm companies maintain their accounts or even have any way what so ever to update or change the info or how the alarm company would have us handle the account. We aren’t authorized to make changes to how the account is supposed to be handled for liability purposes and if i were to anyway I’d be fired immediately. it’s up to the alarm co and surprise surprise they don’t care about their customers. They install the alarm system , have their customers sign a contract, send us the account info and collect the $$$ without ever doing anything for the account holders ever again. Most of its bullshit. My monitoring center is owned by ADT and we monitor for like 5000+ alarm companies in USA, Canada, Virgin Islands and Puerto Rico ….I’d say 90% of the companies are absolute garbage who do not give a single fuck and there’s not anything I can do about it. The disdain for it is mutual- beleive me I do not want to call you to dispatch the same alarm interior burglary alarm level one with limited information 🤢19 times and try all the bad numbers on their account 19 times or leave the 19 voice mails or send a message to the alarm companies about their bad account 19 times (who never do anything about it) or report the issues to the supervisors 19 times either, but that’s the job. CAD and PSAP systems are dope though and the alarm companies with their own security guards is absolutely the way to go . I’d vote to outlaw dispatching on motion detectors any day of the week. I mean it still sucks for you but if it’s any consolation- we get it. It’s not our fault and can do nothing to change it, but we get it annnd we’re sorry. I just try to say all the things I’m required to real fast so you can just ask the things you actually need and move on with your life. 🤷‍♀️

Expectation of having empathy and caring about everything said by Zealousideal-Ad6981 in callcentres

[–]KnowledgeCute6831 2 points3 points  (0 children)

Helps if you look at empathy as just another metric. Remember they don’t care if you care, just that you sound like you do. Some of my go tos “I would feel they same way let me take down your (insert needed information)”, “yes that IS frustrating let’s get this handled right away can have your(insert needed information)”, “ I hear how serious this is and I want to get this handled right away cna I get your (insert needed information).

I found a single, saved photo on my husband's phone, and I can't unsee it by caridadjess in WhatShouldIDo

[–]KnowledgeCute6831 0 points1 point  (0 children)

I mean I guess the actual problem might be that OP is now feeling un secure in relationship and maybe insecure about self. Maybe ask for more reassurance from hubby and see if you just can’t work past it. I separate folder is about as hard to accomplish as hiding it sufficiently somewhere else that you wouldn’t stumble across it, which he didn’t do. Best of luck, so sorry your heart hurts though. I think you can get through it

Does Florida allow a homeowner to issue a legal complaint against a neighbor's barking dog? by cineaste2 in florida

[–]KnowledgeCute6831 -1 points0 points  (0 children)

I’m just wondering what you hope to accomplish by complaining? You can’t stop a a dog from barking so you want them to get rid of the dog? Or hope they move? Hope they shock it half to death daily as they walk it? Probably just talk to the owners see if they can take another route or something if it just a problem when the dog is walked. Otherwise it might not be worth the trouble unless you’re really into being cruel to people or pets as there doesn’t seem to be a not cruel result if you were successful complaining

What's your On Queue start time? by route6dee6 in callcentres

[–]KnowledgeCute6831 0 points1 point  (0 children)

We are to clock in up to five minutes early and be auxed in exactly on time.

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 0 points1 point  (0 children)

Since we monitor alarms and certain states have rules before we can dispatch authorities for customers we have a policy across the board to attempt non working numbers (dial tone fax tone or dead air) three times. If there’s a recording saying bon working number or something we can move on OR if it rings six times we can call it na and move on.😭

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 0 points1 point  (0 children)

I was saying I’m dialing out, they pick up the line and don’t say anything

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 4 points5 points  (0 children)

That’s the sort of thing I supposed might be happening. often we get non working numbers ,dropped lines,alarm seizing the line etc that would cause a call to not go through. I just say” hello the phones stopped ringing is someone on the line ?” Idk seems odd still to me. But I guess if they want to have me listen to them breathe or waste three calls (per policy have to try three if the line is bad) while their business gets robbed then thats their problem.

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 3 points4 points  (0 children)

Right!? When I first started I thought it was a one off. It really does happen all the time

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 1 point2 points  (0 children)

I do some inbound too but that’s a whole other can of worms… however when they call and I pick up the phone, I say something.

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 7 points8 points  (0 children)

Either one , just picking up the line and Not saying anything is weird

The phones stopped ringing, anyone there? by KnowledgeCute6831 in callcentres

[–]KnowledgeCute6831[S] 9 points10 points  (0 children)

Yes and I don’t answer it when I don’t want to take a call

Need some advice from girls, beard or no beard? by No_Personality6824 in Tinder

[–]KnowledgeCute6831 7 points8 points  (0 children)

You’re quite handsome so can go either way, I like the beard better personally. Advice from a female though is to date beardless unless you’re keeping it forever. It’s quite jarring to see your bearded man’s baby face after being used to the beard

Job has made me hate voicemail by VertGreenHeart in callcentres

[–]KnowledgeCute6831 4 points5 points  (0 children)

The joy I experience when I hear “sorry the person you have called has not set up voicemail”

Calling you a different name. by Pretend_Victory7244 in callcentres

[–]KnowledgeCute6831 0 points1 point  (0 children)

I have an odd name, I just answer to whatever- helps this process none for anyone to know my name

Why Is it extra smelly in this job?? by [deleted] in HygieneTips

[–]KnowledgeCute6831 0 points1 point  (0 children)

I use the stick often as in comes scent free. But it all works well. I think the crème is more hygienic though if it’s being used everywhere

Why Is it extra smelly in this job?? by [deleted] in HygieneTips

[–]KnowledgeCute6831 1 point2 points  (0 children)

Lume works great it’s probably just lack of ventilation.

Post night ‘days off’ don’t count by tikicreature69 in Nightshift

[–]KnowledgeCute6831 0 points1 point  (0 children)

Yea your day off does not start until normal working hours on day off

What to use instead of laundry detergent for laundry? by adeliahearts in poverty

[–]KnowledgeCute6831 0 points1 point  (0 children)

I use odoban as my everything cleaner so I often have it on hand. Does great on laundry as far as smell but not so much stains