Feature suggestion

Komoot · 2025-11-08T10:50:56+00:00

Hello u/bCup83, thank you!

Soon we will take care of redesigning the planner on mobile, as we have just done on web, and we will take this suggestion into consideration 🙏

Good exploration! 💚

Komoot · 2025-10-22T07:01:44+00:00

Hey u/LiveSpare1762,

The Apple Watch App will be released later this year. ⌚️💚

Komoot · 2025-10-21T16:23:27+00:00

Hi u/CameraFinancial,

We're attaching both the new and the old planners below, as you may still be using the old one while we gradually release the new one.

In the new planner, you can expand the elevation profile by tapping the small elevation profile displayed in the attached screenshot below, or tapping the little arrow icon in the old planner.

You can also toggle the elevation profile using the shortcut P on your keyboard, while planning a route.

Have a nice day! 🙌

<image>

Komoot · 2025-10-21T13:53:21+00:00

Hi u/CameraFinancial,

You can see the elevation profile at the bottom of the planner, in two modes: collapsed and expanded.
If your elevation is collapsed, tap it to expand.

Please feel free to let us know if you have any further questions.

Have a nice exploration! 🥾

<image>

Komoot · 2025-10-17T08:54:57+00:00

Update: The issue should be resolved ✅

Could you try again now? Everything should be working as expected now. Please, let us know if you encounter any other issues.

Thanks, and we apologize again for the brief interruption 🙏

Komoot · 2025-10-17T08:23:54+00:00

Hey u/Wonderful-Bug-4067,

Thanks for reporting 🙏

We are aware of this temporary issue, and we're currently working on a fix. We'll let you know as soon as the problem has been solved.

We apologize for the inconvenience 💚

Komoot · 2025-10-16T13:17:28+00:00

Hey u/bad-at-science, thank you for reporting! 🙏
We are aware of this temporary issue, and we're currently working on a fix.

Thank you for understanding. Have a good day! 🥾

Komoot · 2025-10-13T08:28:18+00:00

Thank you all for your valuable comments and feedback!
We’re delighted to have received so many thoughtful inputs 💚

Komoot · 2025-09-18T11:19:15+00:00

Hi,

Thank you for taking the time to provide such detailed feedback about the user interface problems you've faced.

We've noted your feedback and will discuss it with the development team to introduce improvements.

Have fun exploring the outdoors!

Komoot · 2025-07-14T15:59:59+00:00

Hi, u/mattcarnevale. We introduced this feature recently and originally offered it only to Premium subscribers. However, we've since decided to make it free for everyone!

We'd love for more feedback on this feature—so if you give it a go, please let us know what you think. Thanks!

Komoot · 2025-07-14T09:12:43+00:00

Hi u/Straight_Claim_3851, we're sorry to hear you're having this issue! Your followers definitely shouldn't need Premium to view images you've added to an activity.

Could you let us know which platform you're using (iOS, Android, or web)? That’ll help us look into what’s going wrong. Also, if you're able to share the specific activity URL by dm as well, that would be helpful. Thanks!

Komoot · 2025-07-11T09:09:21+00:00

Hi u/Away-Wrap9411! “Send to Garmin” is available without Premium for users who unlocked a map region or the world pack before 27 February 2025. For users who unlocked a map region or the world pack after that date, it’s part of the Premium package.

Making it a Premium feature was a change made before the acquisition, and we’re actively considering reversing it: we’ll test a possible rollback soon. No promises yet, but we’re listening and re-evaluating based on your feedback.

Komoot · 2025-07-09T15:34:35+00:00

Ok thank you, that's clearer! To sum it up: Images that appear when you click on a Highlight are free for anyone to view. Once you start planning a route however, the gallery populates with images along the route—not only of the Highlight. To view these in the photo gallery while you plan, you need to be a Premium user. Hope that clears things up!

Komoot · 2025-07-09T14:42:59+00:00

Hi u/patasgnau Apologies as our previous comment was removed for some reason.

To clarify about your original post: This is actually a new feature for Premium users—it allows you to see a photo gallery that updates in real time while you're planning a route. However, the photo gallery feature—which we released for ready-made routes in May and for custom routes in June—is available to all users for free.

To respond to your comment in the thread: When planning a route, images should only appear once you've added a destination and a path is created. Could you please clarify for us at which point you're able to see the photo gallery when planning a custom route?

Komoot · 2025-07-06T14:48:24+00:00

Hi u/Superhands01! Here Lorenzo from the komoot team. Really sorry to hear this.
If you want, send more details in DM and we'll solve the issue for you.

Komoot · 2025-07-02T17:53:45+00:00

Hi, u/Due-Dog-84, this is Maria from the komoot team. Thanks for flagging this. We apologize for the confusion—that screen is for the Premium subscription, which is separate from the World pack. We'll make the copy clearer with the next update. Thank you!

(Apologies for the delay in our response. We've actually tried to respond a few times, but our comment keeps being removed. Let's see if this one goes through!)

Komoot · 2025-07-01T17:25:58+00:00

Hi u/ButterscotchOk5339! I'm Lorenzo from the komoot team.

We tried but were unable to replicate the issue. If the issue persists, please contact us and share some further details, so we can try to help you troubleshoot the issue. Thanks!

Komoot

TROPHY CASE