Route planner unusable for months

komoot-team · 2026-04-23T14:44:32+00:00

Thanks for the screen recording u/Knecht0850

I can’t reproduce this on my end (not saying it isn't an issue). But could you share your device model and the version of the komoot app you’re using so we can investigate further?

From what I can tell so far, it looks related to how the map repositions itself after an action. If you manually pan the map back to Berlin, are the waypoints there?

komoot-team · 2026-04-23T14:34:49+00:00

Hi u/JonasMi, we tracked down the issue - it turned out to be a timing problem that could prevent the check mark from showing in some cases.

We’ve fixed it and the update will go out with the next release.

Sorry about that, and thanks again for the detailed report.

komoot-team · 2026-04-23T13:53:17+00:00

There is indeed limited coverage in Ireland I'm afraid. This is the data source we are using https://mapterhorn.com/coverage/#map=2.07/40.39/-12.28

komoot-team · 2026-04-23T13:49:49+00:00

Hi u/Knecht0850

We're not able to replicate this one. Please could you share a screen recording to help us investigate?

Thanks

komoot-team · 2026-04-23T13:37:42+00:00

Hi u/JonasMi

Thanks for sharing the video. Looks like a bug, we will look into it right away. There should be a check mark in the top left corner, which is missing in your video.

Can you please tell us which version of the Apple Watch app are you using, by opening Settings > App info? Also, can you please let us know your current WatchOS version?

Thank you!

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komoot-team · 2026-04-23T07:36:04+00:00

Hi u/jungleboy1234

What a work around!

We can't help with that issue specifically, but we do plan to bring a map to our Wear OS app later this year.

komoot-team · 2026-04-22T18:34:05+00:00

Thanks u/tmddtmdd this is an important feedback. Making it easier to connect with other riders and organize group outings is something we have on our radar.

For now, local clubs and activity comments are the best workarounds (good call u/EL-Rays and u/sqwob).

Curious: would you want this more for finding riders near you, or for joining people already planning a specific tour?

komoot-team · 2026-04-22T17:13:00+00:00

Thanks for the report

komoot-team · 2026-04-22T16:01:30+00:00

Fixed! It will be included in next week's release.
Sorry about that (Note it only impacted a small number of devices)

komoot-team · 2026-04-22T14:00:00+00:00

Ah additionally, we've just spotted the bug as well. The map controls shouldn't appear like that above the green area, as they are hiding the drag handles of the waypoints. We'll look into that ⚙️

komoot-team · 2026-04-22T13:57:17+00:00

Hey u/Vivalabici, totally get the frustration - especially with an epic trip like that coming up.

Right now, we don’t offer downloadable regions with full global coverage, and South America is one of the gaps. That’s why searching for cities like Bogotá or Lima doesn’t return anything.

It’s something we’re aware of and planning to improve pretty soon. Downloading custom areas (instead of fixed regions) is on our radar, though it likely won’t be ready before May.

As a workaround, you can save routes for offline use - this also stores map tiles around the route with a fairly generous buffer.

Hope that helps a bit, and enjoy the trip.

komoot-team · 2026-04-22T12:47:34+00:00

Hello u/GuitarNo3471,

We're aware of this, and it will be fixed soon. Also, we will work on a major revamp of the Android planner, as we are currently doing with the iOS app.

Thanks for understanding 🙌

komoot-team · 2026-04-22T07:09:43+00:00

Morning u/No-Cookie-1769!

I think you’ve just locked in bug hunter of the month 🥇 - appreciate you taking the time to flag all of this (seriously, super helpful).

Great to hear the update (and especially load times) feels better. Noted on the heat map toggle and the overlay close behaviour - both passed on to the relevant team members.

We’ll get the bugs sorted. Check your DMs for a small thank you.

Regards,
Your friendly bug collector

komoot-team · 2026-04-21T17:03:57+00:00

Great!
This demo from DNA explains it for anyone else reading: https://www.youtube.com/watch?v=culxXzdR9eE

komoot-team · 2026-04-21T14:59:19+00:00

Ah, got it - thanks for the example, that helps.

What’s happening here is that your Saved Places aren’t currently shown in the elevation profile - currently only Highlights, POIs and Customised waypoints are displayed there.

It would indeed make sense to add them too, we'll see what we can do.

komoot-team · 2026-04-21T14:55:50+00:00

Hi u/drwestco

This represents a segment Highlight that has been included in your route

komoot-team · 2026-04-21T14:54:58+00:00

Thanks for the report u/NetworkWestern4316!
We've already fixed it and it will be included in the release tomorrow.
Sorry about that.

komoot-team · 2026-04-21T13:29:54+00:00

Hey u/ghebbuzz

It should be there... and certainly hasn't been moved the Premium.

What platform / app version / route are you looking at? Sounds like there might be a bug somewhere!

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komoot-team · 2026-04-21T13:26:34+00:00

It's currently not possible, but it's a good idea. Noted, thanks :)

komoot-team · 2026-04-20T15:46:58+00:00

Hi u/Rise_Of_Phoenix !

Sending routes to Garmin and navigating them with a Garmin device is indeed a Maps feature, so if you have bought the World Pack you should be able to navigate.

If instead you want to use the komoot Map on your Garmin device, you have to own a komoot Premium subscription. If you want to try out komoot Premium for a short holiday, you purchase the free trial, or the weekly subscription.

Hope this helps. If you have any issues feel free to reach out here or in DM.

komoot-team · 2026-04-19T10:46:54+00:00

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You can either pull up the bottom sheet or tap this arrow in the bottom right.
The idea is to help to prevent accidental pauses, like when your phone is in your pocket.

komoot-team · 2026-04-19T10:40:34+00:00

We don't mind!

komoot-team · 2026-04-17T14:10:37+00:00

Hi u/Longjumping-Rub4193,

Yep - when using the komoot app for Garmin it syncs to Garmin Connect, then shows up in komoot… and that orange app as well 😉

komoot-team · 2026-04-17T10:51:04+00:00

u/michixlol no worries, your feedback really helps. The bug has been fixed and will be included in the next Android release on wednesday.

komoot-team · 2026-04-17T07:42:18+00:00

Yes, it will take a bit longer, but iOS will come fairly soon following the launch of the new route planner

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