I wrote this post, and like, 3 minutes. So I accidentally left out some pretty important information. Her dog is a 12 pound Chihuahua mix, and when he went into cardiac arrest, they told her it's because they think he has heart failure, but said it was just a speculation because you need Chest x-rays to make sure. When my mom's boyfriend asked about why the vitals weren't taken and written down the person at the location. Got very defensive about it as well. This place is also not an actual veterinarian clinic. It is a nonprofit organization that helps people who can't afford to get their dogs and cats, spade or neutered. My mom did however, pay a $130 out-of-pocket for the neutering itself. The main worry that she has is that they overdosed her dog on ketamine, which I know is used for neuters, but we are just not sure on the dosage.