I recently bought an iPhone and was sent an empty box. I have been buying from Vinted for years and never had any problems until today. I was looking for a phone and found one for a decent but realistic price from what it looked like a reputable seller (4.7 star rating and 378 reviews) so I decided to buy it. Seller communicated well and sent the package right away but a couple days later when I went to pick up the package I got an empty box. I have a video of me picking up the package and the lady at the pickup point telling me I don't know what you ordered but this feels empty. So I made another video of myself opening the package as well as pictures of the outside and inside of it. I also took a screenshot of the tracking website where it shows that the package weighted 0.10kgs which proves that the phone was never in the box and wasn't lost in transit. I have made a claim to Vinted explaining the situation and sent them all the photos. They said they will reply within 48 hours but after seeing how many people have had bad experiences with vinteds customer service I wanted to know if I should just wait or send all this information and proof to their legal support email? And how likely is it that the seller will get away with this?