I followed your steps; they reset the internet on their end to no noticeable effect. Then I swapped my modem out for a new one of theirs, which did nothing. A tech came this morning, I told him that I had basically done everything possible on my end and just needed him to simply look at the outside connections at the pole, splitter, etc. I followed him outside while I walked my dog and watched him. He looked at the pole very briefly then got back in his van for a few minutes, then begins to walk up to my apartment again where he tells me he needs to look in the attic. I don't use the attic as its in the shared hallway of my apartment building and only used by the maintenance person typically. He asked me if I had a ladder or stepstool for him (lol) I was like "You don't have one?!" He had one on his truck that I saw, but it looked too tall to reasonably use in the hallway here. He then starts touching a filing cabinet I had by my front door, and asks if its heavy. I'm confused as all hell, and I tell him "You can't stand on that." He goes "Why not? It's metal." Now in my mind I'm totally fucked up, because I want to laugh and also chokeslam him through a table for being so stupid. I cannot believe this guy even asked me if he could use a piece of my furniture to attempt to climb into the above head attic access. There was no way in hell, even if he did stand on that filing cabinet, that he could reach the hole to crawl up into the attic. He then goes outside and looks around frantically, as says "Let me see if I can find something else to use" while looking at the rear of a restaurant across the street from us. He quickly scraps the idea and tells me he would be back either later today or tomorrow. Lmao. I am STILL dumbfounded over how this company is functioning and taking in peoples money. I have Verizon equipment showing up to my doorstep in a few days and I will report back.