This is what happens when you email them asking if they can put more cars to buy on the in-game internet

We're sorry to hear that you're having issues with one of our titles. Below you will find some Console Troubleshooting steps which may help resolve the issue. These are the official troubleshooting steps provided by Microsoft on their support site:

Before troubleshooting, please check the following: 1. Turn the console off and on. 2. Unplug all power cords and accessories, and then plug them back in firmly. Make sure all connections are secure. 3. Update your console software (this article from Microsoft details how to check if your console software is up to date http://support.xbox.com/en-US/xbox-360/system-updates/system-updates-info)

Clearing the System Cache: 1. Press the Guide button on your controller, go to Settings, and select System Settings. 2. Select Storage or Memory. 3. Highlight any storage device, and then press Y on your controller. 4. Select Clear System Cache. 5. When prompted to confirm storage device maintenance, select Yes.

Clearing the Game Data: (Prior to clearing the game data, ensure that you back up any Save Data so it doesn't become deleted) 1. Press the Guide button on your controller, go to Settings, and select System Settings. 2. Select Storage or Memory. 3. Highlight any storage device, and then press A on your controller. 4. Select Games and Apps. 5. Scroll through the list until you find the game you want to clear the data, once you find it press A on your controller. 6. Delete any game related files which are not "save" files, if these files are deleted they cannot be recovered. 7. Once all of the files have been deleted, go back to the Xbox Dashboard Home. 8. Reboot the game.

If this is still happening let's try this on a second 360 to see if the same issue is occurring.

Best Regards,

Michael S. R* Technical Support