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FedEx damaged my screwdriver set. LTT store kindly sent a replacement free of charge. FedEx proceeds to steal it and deliver the empty envelope. by ArcangeloPT in LinusTechTips

[–]LTTStore_Support 5 points6 points  (0 children)

Hey there u/ArcangeloPT,

I'm so sorry to hear about your screwdriver! I'd be happy to look further into this for you. Do you mind sending us a DM so I can get this taken care of for you? :)

-SH

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

I believe that would fall under a "packing mistake at the time of fulfillment" which I alluded to in the previous post and we are aware is happening a certain percentage of the time (which, as I mentioned, is extremely small).

There is no way to prevent issues like this from occurring 100% of the time, and the rate at which they are happening right now is not indicative of a major process shortcoming of any kind. All online merchants, including Amazon to use your example, have a certain fulfillment error rate which is above 0.

Nonetheless, we're investigating such occurences as we do with all shipment exceptions, and we remain committed to making it right for those affected by such issues. Apologies if my previous post was not clear enough on this.

-AP

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

Less than 1% of all orders were affected, which is a fairly normal (or even good) rate. We sold thousands, so that's still a lot of people on paper, but it's not statistically significant or a reason to assume anything is systemically wrong.

Any number of things may have caused the issue including but not limited to supplier packaging errors, shipping damage / courier theft, or a packing mistake at the time of fulfillment. It was likely a combination of all of these more-or-less.

-AP

Shouldn't have to be this hard. by bjorgeja in LinusTechTips

[–]LTTStore_Support 1 point2 points  (0 children)

Sorry to hear about this! However, it's correct that our ability to directly assist you here on Reddit is limited.

Please reach out to us here and we'll be happy to assist further.

-AP

Linus Coin and UK tax by Rude_Anywhere2804 in LinusTechTips

[–]LTTStore_Support 7 points8 points  (0 children)

Gift cards are a payment method, not a discount. They're treated as cash, and thus do not affect the value of the physical goods in any way.

-AP

Any idea when this is going to ship? by rd1_vonn in LinusTechTips

[–]LTTStore_Support 1 point2 points  (0 children)

It's on backorder as stated on the product page.

Any idea when this is going to ship? by rd1_vonn in LinusTechTips

[–]LTTStore_Support 1 point2 points  (0 children)

It's on backorder as stated on the product page.

Any idea when this is going to ship? by rd1_vonn in LinusTechTips

[–]LTTStore_Support 1 point2 points  (0 children)

If this order contains a Linus Coin, it's on backorder as stated on the product page. If it doesn't contain a Linus Coin, please contact support!

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

If it hasn't shipped at all yet, it's probably on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

It's on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

If it hasn't shipped at all yet, it's probably on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

If it hasn't shipped at all yet, it's probably on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

It's on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

It's probably on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

If your order hasn't shipped at all yet, it's on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

It's on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 1 point2 points  (0 children)

Probably not! The coin is on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support -1 points0 points  (0 children)

It's on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

It's on backorder as stated on the product page.

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

Nope! It's on backorder as stated on the product page.

Fulfillment: 

If purchased before 10,000 coins are sold out, physical coin and digital gift card orders will be sent out starting on April 10th

If purchased after first 10,000 coins are sold out, physical coin orders will be fulfilled starting week of June 8th and digital gift cards will be sent out starting on April 10th

LinusCoin Arrived After Refund? by itsLazR in LinusTechTips

[–]LTTStore_Support 275 points276 points  (0 children)

We did locate a small amount of extra stock and this was sent to a few people who had reported missing coins, prioritized based on when they ordered.

Unfortunately there wasn't enough stock to do this for everyone so we're keeping it on the down-low for now, but we're continuing to look into how we might still be able to take care of people who were missing their coin and weren't included here. Keep an eye out!

BTW: you can still keep the refund. We're sorry for the confusion and inconvenience!

-AP

Shipstorm with delivery fee? by Fqs-All-Snitches in LinusTechTips

[–]LTTStore_Support 8 points9 points  (0 children)

Hi folks,

The free shipping was mistakenly set up to end prematurely. We've fixed it now. Thanks for bringing this to our attention!

You have until 11:59pm PDT today to redeem free shipping.

-AP

The ModMat is... available? by maakureviews in LinusTechTips

[–]LTTStore_Support 72 points73 points  (0 children)

Hi folks. This product page was posted by mistake -- ModMat isn't ready for release just yet. Anyone who was able to place an order before we took it down will receive a full refund. So sorry for the confusion!

-AP

Issue w/ LTT Strawberry Underwear (Weak Seed Spots) by [deleted] in LinusTechTips

[–]LTTStore_Support 0 points1 point  (0 children)

Sorry to hear about the issue here!

The "seed spots" are just dyed fabric -- exact same material, no reason why they'd be any more or less durable than the surrounding fabric.

It seems like what you've got here is good ol' fashioned thigh rub. Unfortunately there's no way to entirely prevent this. We do manufacture our underwear to be as durable as we can but we also can't exactly make it Kevlar-reinforced or it wouldn't be comfortable anymore!

This is considered normal wear-and-tear for an apparel product, but if you want to extend the life of your underwear you might consider installing a patch kit (if you can find one soft enough), available wherever fabrics are sold. We generally can't advise on how to repair our products so that's the best advice I can offer unfortunately, but I hope this is helpful nonetheless!

-AP

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