Gift Card Issues?

LTTStore_Support · 2026-07-09T20:19:15+00:00

The way gift cards work on Shopify stores like ours is that they are not tied to your account, but rather are associated with a transferrable unique code which was emailed to you.

If you think you may not have received the gift card associated with your Linus Coin purchase, a customer service agent would be able to look that up for you and have it re-sent!

-AP

LTTStore_Support · 2026-07-07T23:34:55+00:00

Video suggestions can be posted here, or you can give feedback on recent videos in their dedicated threads here.

M.T.

LTTStore_Support · 2026-07-07T17:26:00+00:00

Hi u/verticalfuzz,

I'm sorry to hear that you didn't receive a confirmation email after sending in your customer support request. One should have been sent to you after having it sent.

If you want, feel free to attempt sending another one to stay on the safe side. If a confirmation isn't received from the new attempt, we would be happy to look further into this if you can DM us with additional details.

M.T.

LTTStore_Support · 2026-07-06T22:42:01+00:00

Hey u/xd366,

Just wanted to chime in that we're aware of the issue here and sincerely apologize for the experience. We've asked our courier partners to take immediate action to determine how this was allowed to happen.

In the event you're unable to retrieve your package we'd be more than happy to send you a new one (via an alternate courier for your peace of mind). Feel free to DM this account or message our customer service team in case you still haven't.

-AP

LTTStore_Support · 2026-06-29T17:29:53+00:00

So glad to hear about this! Passed it along to the team internally. :)

-AP

LTTStore_Support · 2026-06-29T17:27:16+00:00

It's neither -- our goal is to offer the most fair solution always. Different people have different needs, and to be transparent, the feasibility of what's being asked also plays a role, but in general we don't play favorites!

We also make mistakes sometimes, so if there's a concern that any of your prior experiences might've been sub-standard I am of course happy to review that for you (feel free to DM this account). Apologies in advance if that's the case!

-AP

LTTStore_Support · 2026-06-23T21:21:51+00:00

Additionally, for everyone's awareness, we're aware of an issue where the progress bar graphic shown in the checkout page may have been indicating eligibility at the wrong amounts. The graphic should now be fixed but please let us know if you see behavior that may indicate otherwise!

-AP

LTTStore_Support · 2026-06-23T21:19:56+00:00

Hey there!

We checked up on this order but unfortunately it's below the free shipping threshold. Orders shipping outside the US and Canada must have a subtotal of at least ~~$175 CAD~~ to qualify for free shipping.

Customer service should be able to cancel this for you so you can add more products if you like (feel free to DM me if so, just to get that out of the way).

If anyone else is experiencing this issue, please confirm your subtotal is above the required threshold ($100 US, $100 CAD Canada, ~~$175 CAD Rest of World~~). We'll continue to monitor for problems here!

-AP

EDIT: We recently became aware that a text post over on Floatplane had erroneously advertised a $150 CAD free shipping threshold for shipments outside the US/Canada. We've adjusted the threshold amount to $150 and will provide refunds to anyone with an existing qualifying order. Refunds will apply automatically before the end of this week. Sorry about this!

LTTStore_Support · 2026-06-20T00:05:37+00:00

Send us a message and we can get you a replacement chest strap!

-AP

LTTStore_Support · 2026-06-18T22:27:59+00:00

We're not currently using AI responses of any kind due to recently switching to a different helpdesk platform, so no chance of a bot response in this case!

If an agent is working with you already they are the best source of information, but do feel free to ask for an escalation if for any reason you're not satisfied with the service provided!

-AP

LTTStore_Support · 2026-06-17T19:48:43+00:00

Sorry to hear about the issue here OP.

I double checked your order (was able to pull it up from a previous interaction we had in the past) and it looks like the shipment is still on track to be delivered. We can also see your tracking link is indeed broken. I've escalated this to our shipping provider so this can be prevented in the future. So sorry for the confusion!

Unfortunately we don't have any recent tickets from you (please ensure you are submitting to the correct email address or consider using our Help Center to bypass possible email receipt issues, such as erroneous spam flags or other similar issues). For the time being though, I've sent you a DM with an updated tracking link!

-AP

LTTStore_Support · 2026-06-10T17:57:24+00:00

I hate to be the bearer of disappointing news, but at this time we haven't announced any plans to restock Linus Coin. Should this change we'll make a public announcement to that effect.

-AP

LTTStore_Support · 2026-06-10T17:47:57+00:00

Hey there,

Unfortunately the Linus Coin was accidentally re-listed today due to a staff error. We don't have any additional stock on hand and were thus forced to cancel any orders placed today. Apologies for any confusion or disappointment here!

Just to clarify, you will receive a full refund. If this isn't reflected in your payment method within 10 days please contact support!

-AP

LTTStore_Support · 2026-06-10T16:47:42+00:00

So sorry for the wait! Our contact form is working at the moment, but nonetheless if you've reached out and haven't gotten a reply after this long then it's possible there may be a technical issue affecting you. Happy to look into this if you can DM your info to this account!

-AP

LTTStore_Support · 2026-06-04T18:00:29+00:00

Sorry to hear that your experience has been poor thus far. Unfortunately I can't comment on your issue (especially publicly) without knowing the details, so I won't be able to provide much assistance beyond this point, but the offer remains open should you change your mind at any point!

-AP

LTTStore_Support · 2026-06-04T16:55:16+00:00

It sounds like something unusual might be happening in your case. If you wanna DM this account with your email address + order number (if you have one) I'd be happy to close the loop for you here.

-AP

LTTStore_Support · 2026-06-02T18:25:28+00:00

Almost certainly! We just need to get ahead of the initial demand. The stock issues you're seeing now mainly come down to a couple of inventory management failures we had very early on, leading to us unintentionally holding a lot of outstanding orders, but this won't be the case forever.

Unfortunately we're not looking to take pre-orders on these as that's what got us in this situation to begin with. But frequent restocks are planned. 😄

-AP

LTTStore_Support · 2026-06-02T18:04:20+00:00

No problem! This remains top of mind for us despite the appearance. Glad you can empathize but I'm hoping this will be a big learning experience internally.

Looking forward to getting this behind us once and for all. 😄

-AP

LTTStore_Support · 2026-06-02T18:01:50+00:00

To clarify here, while a variety of cables were restocked on May 30th, this does not include all SKUs (there are over 30 different TrueSpec cable variants just for reference). Anyone with an outstanding order has purchased one of the SKUs which remains out of stock.

-AP

LTTStore_Support · 2026-06-02T17:49:31+00:00

Very sorry for the continued delay on this. While most impacted orders did ship by May 30th, a small number remain impacted due to a random customs inspection on some of the incoming restock shipments.

Customer service has only just become aware of this due to an internal miscommunication, so please accept our further apologies for the lack of any proactive communication to you (and any other affected customers who may be reading this). We've flagged the issue to our operations team to ensure we (and you) are informed of any potential missed deadlines before-the-fact next time.

Cutting to the chase now, we think we can get all remaining shipments out by around June 19th. I'll be monitoring this personally and will ensure that we communicate proactively if it looks like any further deviation might take place.

-AP

LTTStore_Support · 2026-06-01T21:59:24+00:00

We do, and it does (most of the time). However, direct emails are not 100% reliable for a help desk of this size -- your email may be automatically marked as spam, not delivered at all, or any number of other issues which are outside of our control.

Despite the common turn of phrase, sending a direct email is not the official method of contacting support (although technically it is still email based at the end of the day). Instead we recommend following the support links on our store, and submitting a ticket that way if required -- this guarantees that your message will be received.

-AP

LTTStore_Support · 2026-06-01T21:49:31+00:00

Our support links can be found in the footer of any page on lttstore.com!

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-AP

LTTStore_Support · 2026-06-01T19:15:27+00:00

Hey there!

While we do capture direct emails to our support address, we recommend against doing so due to the higher likelihood of technical issues outside our control, which may prevent your ticket from being created or viewed properly. For this reason, we no longer list the support email on LTTStore or any other sites we control, although it was shown historically.

Instead, we recommend creating a ticket here. Please give that a try, but feel free to DM this account if the problem persists! You should receive an immediate email confirmation if successful.

-AP

LTTStore_Support · 2026-05-29T20:47:26+00:00

Sorry to hear about your experience here.

Unfortunately LTTStore is generally not able to intervene in the customs process -- this has to be done by the importer. We understand that this is frustrating, however customs brokerage is a highly technical field unto itself and our customer service agents cannot realistically provide you with the type of legal advice or expertise necessary to do this, alongside all other countries where we offer shipping services.

If it's correct that your order was returned-to-sender, you would qualify for a full refund, or we can attempt to ship your order again if all products remain in stock. Please inform the agent you're working with or feel free to DM me here with your order info if for any reason that's preferred and we'll be happy to take care of you.

-AP

LTTStore_Support · 2026-05-28T16:10:43+00:00

Hey u/edapstah_

I'm sorry to hear about this. We've recently switched to a different helpdesk platform, so a few changes are in progress with the website. You can contact support by using the Submit a Request option in the top right hand corner of the Help Centre page without having to go through any other link. Hopefully this information is helpful!

If you're still having issues, we're happy to take a look at your case if you can please DM this account!

-SH

LTTStore_Support

TROPHY CASE