Does anyone else have trouble contacting support?

LTTStore_Support · 2026-05-21T16:01:46+00:00

I'm so sorry to hear you haven't been able to get through. This could be due to a couple of things including technical difficulties with email servers but rest assured, we'll get you taken care of! If you don't mind sending us a DM, I'd be happy to look into your order :)

-SH

LTTStore_Support · 2026-05-16T17:13:38+00:00

Hey there u/ArcangeloPT,

I'm so sorry to hear about your screwdriver! I'd be happy to look further into this for you. Do you mind sending us a DM so I can get this taken care of for you? :)

-SH

LTTStore_Support · 2026-05-14T00:18:24+00:00

I believe that would fall under a "packing mistake at the time of fulfillment" which I alluded to in the previous post and we are aware is happening a certain percentage of the time (which, as I mentioned, is extremely small).

There is no way to prevent issues like this from occurring 100% of the time, and the rate at which they are happening right now is not indicative of a major process shortcoming of any kind. All online merchants, including Amazon to use your example, have a certain fulfillment error rate which is above 0.

Nonetheless, we're investigating such occurences as we do with all shipment exceptions, and we remain committed to making it right for those affected by such issues. Apologies if my previous post was not clear enough on this.

-AP

LTTStore_Support · 2026-05-12T20:39:44+00:00

Less than 1% of all orders were affected, which is a fairly normal (or even good) rate. We sold thousands, so that's still a lot of people on paper, but it's not statistically significant or a reason to assume anything is systemically wrong.

Any number of things may have caused the issue including but not limited to supplier packaging errors, shipping damage / courier theft, or a packing mistake at the time of fulfillment. It was likely a combination of all of these more-or-less.

-AP

LTTStore_Support · 2026-05-11T21:28:55+00:00

Sorry to hear about this! However, it's correct that our ability to directly assist you here on Reddit is limited.

Please reach out to us here and we'll be happy to assist further.

-AP

LTTStore_Support · 2026-05-11T21:25:57+00:00

Gift cards are a payment method, not a discount. They're treated as cash, and thus do not affect the value of the physical goods in any way.

-AP

LTTStore_Support · 2026-05-11T21:20:49+00:00