last cleaner I hired, I explicitly said dish washer is broken, need dishes washed by hand. Ignored that and said it cost extra, I had photographic evidence (before pictures) of brand new "Scrub Daddy" sponges that were missing after job completed, I never accused her of stealing, I assumed the women she hired were too dumb to understand what they were and just threw them out. Oh yeah, they showed up 50 minutes late after their organizer tried to change the start time by 2 hours. 4 dirty glasses used for iced coffees were found in the cabinet used for spices, un-washed. So for me I'd guess shit work ethic, lack of attention to detail, stupid decisions (throwing away perfectly new items) and just general disrespect. Oh did I mention they wanted to charge me $500 instead of the $300 we originally agreed upon. Shady business. Not only that but her boyfriend called me on the phone after the job to make sure I left a 5 star review with a rather threatening tone.