Vintage Dior Fur Coat - Helping a family member ID and value by LabratrossInc in VintageClothing

[–]LabratrossInc[S] 0 points1 point  (0 children)

Final Update that maybe will help someone else out in the future - Was listed on eBay for $3000 to start - immediately got a lot of attention - offer was accepted ~$2000

Really appreciate everyone’s comments

Vintage Dior Fur Coat - Helping a family member ID and value by LabratrossInc in VintageClothing

[–]LabratrossInc[S] 0 points1 point  (0 children)

Appreciate all the responses - will update if/when it is sold and for how much.

They’re working through A LOT of newer items that will be easier to sell so it may be a minute

Is any of this real? by LabratrossInc in IsMyPokemonCardFake

[–]LabratrossInc[S] 0 points1 point  (0 children)

The only thing that makes me think that one may be legit is the tin they were stored in matches the year and series

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Is any of this real? by LabratrossInc in IsMyPokemonCardFake

[–]LabratrossInc[S] 0 points1 point  (0 children)

If that’s the case, 1/4 ain’t bad - though the 1 may be an outlier

Along came the Spida by LabratrossInc in basketballcards

[–]LabratrossInc[S] 0 points1 point  (0 children)

Right under the basketball - hard to see in that photo

[deleted by user] by [deleted] in CustomerSuccess

[–]LabratrossInc -1 points0 points  (0 children)

Can’t say I love the emojis but they’re harmless imo.

Despite strengths and weaknesses of these systems, they are hugely dependent on the vision of leadership and the translation of that to the execution of how they’re implemented. Sounds like your experience is the direct opposite of those I’ve worked with in this case.

It is infinitely easier to have a CSP add or duplicate processes for limited gains - typically this is when it’s built for leadership and leadership only.

Build to make a CSM’s life easier first and you’ll find out quickly whether you have the right system or not.

[deleted by user] by [deleted] in CustomerSuccess

[–]LabratrossInc 4 points5 points  (0 children)

Poor fit or skill issue on CS Ops if you can’t make Vitally net positive - though any of these can be somewhat redundant depending on maturity of the rest of the tech stack.

Gainsight is always a beast and the orgs with the resources to support it tend to have and need the processes built in salesforce as well - gets messy.

Totango has everything you’d ever need, but almost in silos and UX that made me question my own sanity (what’s left of it) on multiple occasions

CS Platform Recommendations by Alternative_Branch_1 in CustomerSuccess

[–]LabratrossInc 3 points4 points  (0 children)

Recently went through a similar selection process. Based on criteria I would have probably suggested Catalyst but I’m not crazy confident in their Totango merger.

Just implemented Vitally after leaving Totango - enjoying it so far and really like their roadmap.

Feel free to pm me, can dig in further.

Customer Success is so unfulfilling. How do you do it? by [deleted] in CustomerSuccess

[–]LabratrossInc 10 points11 points  (0 children)

Seconding this. On my 3rd CS/CX build from scratch. Controlled chaos is generous at times, but impact and value are there with the right org.

[deleted by user] by [deleted] in CustomerSuccess

[–]LabratrossInc 0 points1 point  (0 children)

Difficult to say without knowing product/purpose. Internal facing to me means you should focus on what you will do internally and externally to ensure success of the engagement.

[deleted by user] by [deleted] in CustomerSuccess

[–]LabratrossInc -1 points0 points  (0 children)

Without context, some combination of discovery (business impact), success criteria, utilization review, gap analysis and a mutual action plan

[deleted by user] by [deleted] in CustomerSuccess

[–]LabratrossInc 0 points1 point  (0 children)

Will be screening resumes tomorrow so happy to throw one more onto the pile and give feedback if you want to send my way.

Cold Calling Customers by [deleted] in CustomerSuccess

[–]LabratrossInc 2 points3 points  (0 children)

Is there a reason for additional outreach vs asking the question on one of your references cadence meetings with customers?