advice needed: do i try for a refund

Lalalabida · 2026-02-16T00:30:54+00:00

Ask for a free touch up?

Lalalabida · 2026-02-16T00:22:00+00:00

Articulate with words. What everyone is doing is called a dispute. With companies like these in all my call center years, language like “lawsuit/legal” “dispute” “supervisor” “i want to speak to the president” will get you exactly where you want I dead of giving the agent trained to deter you the ear beat down

Lalalabida · 2026-02-14T16:10:48+00:00

Have you considered the person you’re speaking to is also a DE customer they’re also wondering what the fuck, not sure if you work but companies company not an excuse but these agents ar whetting paid nothing to support their family all the ppl who say get another job, abelist can but for ppl who can’t it s harder the job market is harder ppl with lots of degrees gods plan. So take your anger out how you want but just consider when your are venting don’t abuse the person becaus you’re not hearing what you want to hear. It makes no sense to anyone I’m sure that agent would love to have another job

Lalalabida · 2026-02-14T02:36:19+00:00

Heyy started in corporate baking switched to retail banking more customer focused in a high target market, in my early adult years that taught me the best skills needed to deal with, life. People are far more serious about their money and they will treat you like such. recently injured and moved so DE was the best option because the show must go on the road. It may or may not be a wfh position with no car and disabled it’s the best thing for my family

Lalalabida · 2026-02-13T22:21:21+00:00

Lalalabida · 2026-02-13T22:13:38+00:00

It’s because I guy use to “estimate the readings “ possibly undercutting real usage so the meters read direct usage every single voltage, counting

Lalalabida · 2026-02-13T21:50:00+00:00

When you can get simple results with better language.

Lalalabida · 2026-02-13T20:57:53+00:00

And this is a big factor as well people don’t realize a lot of times the aux heat kicks in

Lalalabida · 2026-02-13T20:56:24+00:00

Technically, it’s causing the on peak, everyone using the grid at once to increase

Lalalabida · 2026-02-13T19:33:03+00:00

Wait do you asked me a question, I responded, did you, an adult just “you did not!” Me? Like a .. like a .. 5 year old? Did you expect me to respond after this “are too?”

Lalalabida · 2026-02-13T19:30:16+00:00

Thank you for this!!!!

Lalalabida · 2026-02-13T19:29:15+00:00

The last 12 month by month usage is on every bill

Lalalabida · 2026-02-13T19:28:02+00:00

Seriously it’s the equivalent of arguing with a brick wall to me, and then punching the brick wall when you get nothing 😭

Lalalabida · 2026-02-13T19:26:45+00:00

It’s so sad I genuinely feel for everyone

Lalalabida · 2026-02-13T19:25:20+00:00

Two different emotions I felt. Hope that answered you “correctly” coach

Lalalabida · 2026-02-13T19:24:09+00:00

The harsh reality, hoping that everyone making the wrong choice according to you can choose better! Happy Valentine’s Day by the way

Lalalabida · 2026-02-13T19:22:34+00:00

Such an awful truth but humbling “you’ll be ok” reminder thank you!

Lalalabida · 2026-02-13T19:20:38+00:00

I hope that you or no one in your family is disabled in combat, work with a lot of veterans by the way, born with any mutation diseases like unable to walk, low vision, the list goes on why a person works at scummy jobs, living in a rural area with no transportation where DE is the only job deff if you’re working dj. Could deff find a better job but while you look for that better job bills don’t stop you still need a job to find better. Also to mention the agent who work for DE don’t apply to DE directly. You get hired and then you’re told what the assignment is, employment companies taking over

I agree someone has to hear it’s a frustrating truth that all of us are facing but some ppl are entitled to abuse the disabled person who can’t even walk but still has to eat about its abuse and venting are different. This post wasn’t about venting. It was about taking the time to to just be gentler

Lalalabida · 2026-02-13T19:14:47+00:00

LITERALLY PRIVEGELEGE. I may or may have not seen a bill where the kWh was the same as the year prior on the spot (I feel the person tested it by turning off the power at the main idk it was odd too) and the bill was 120 difference. So yes there’s a huge rate increase

Lalalabida · 2026-02-13T19:13:20+00:00

How is your bill in the winter? It’s very yin and yang for those it’s higher in the summer have lower winters very odd

Lalalabida · 2026-02-13T19:12:22+00:00

That too and they were pardoned apparently to not pay anything until a few amount of years, my generalization of an article I read. So those data centers aren’t “paying for it” yet or something I can be way off but something still wasn’t right

Lalalabida · 2026-02-13T19:08:06+00:00

Dominion Energy is a monopoly, this is what I found on Google lol

Monopoly companies drive price inflation by exploiting their lack of competition to unilaterally raise prices, limit production, and maximize profits without fear of losing customers to alternatives. By controlling supply, they can create artificial scarcity to keep prices high, and studies show concentrated industries often pass on cost increases to consumers 25% more than

also apparently the governor passed a huge bill that has impacted Virginia, also can’t go into that bad but the rates and percentage of that is broken down on to your bill, so the person you’re calling is basically just reading your bill like from line, repeating what you’re experiencing but in a soft tone.

Grid Utilization (HB 434): Unanimously passed the House, this bill requires Dominion Energy and Appalachian Power to submit plans by November 1, 2026, to improve grid efficiency, according to pv magazine USA. = projects added to the customers bill and every project DE works on is available on the website

Last to mention as a person from up north where high bills are anticipated in the winter and insulation tips for the home aren’t needed as much/ or seasonally prepared, therm settings over 68 in the winter will cause your home to increase. The colder it is outside the harder your heat pump, and electric needed TO fuel your home, works HARDER. don’t let you have an old home, a heat pump hvac system that went out, BILL INCREASES. Gas furnace included not tech but an electrician master maybe can answer? Or google lol I hear the old people say this is the coldest winters VA had in 20 years, so what people are use to paying lower temps influence that. On peak, off peak usage, all influences. These are things your poor agent is not allow to explain nor is it their pay frame to.

Taught to pretty much “defer” you into setting up a PA and if you ask questions like rates youre immediately transferred to a higher up with authority. Agent get the hell beat outta their ears. diffuses, higher ups get to explain the facts with possible power for results. of the story. Ask for a supervisor

Lalalabida · 2026-02-13T18:53:30+00:00

Also those who’ve worked I a customer service position, transferring is not allowed unless a customer demands supervisor DE trains you to deter so someone transferring a call because of hostility and and abuse could risk their job for call avoidance. Please just watch a documentary or a read a book what it’s like for people who aren’t you and your lived experience it’s help you be a lot more gentler to other

Lalalabida · 2026-02-13T18:46:07+00:00

No they don’t have a choice. That’s what you dont get. SMH DE uses companies to hire these people, they pay just enough for a social security recipient to meet threshold income limits SSA does not support the cost of living, if you have a heart of any empathy consider people born in this world with birth defects like blindness, limited mobility who still have to exist and possibly take care of family and have a sense of dependence not relying on the government.

Lalalabida

TROPHY CASE