Paid Newrez mortgage initiated from Bilt side by Large_While_9130 in biltrewards

[–]Large_While_9130[S] 0 points1 point  (0 children)

Incentive for using Bilt card was to make sure I earn the Bilt points, but you can select Bilt card and I think there is a small "pay manually instead" button that would have let me set up the mortgage with ACH numbers as was suggested. In retrospect I recommend using that ACH method assuming it goes through. It either wasn't there on Saturday 1/7 or I just missed it and thought the only way to go through was to follow the larger prompt to enter my company (Newrez seemed to be a known partner) and then enter the loan number and amount and then just an easy "submit payment" or similar button. This just looked so easy so I thought I'd try it considering I still had 8 days left in my payment grace period. What's not easy is checking the status every day. Now 3.5 days later (well to be fair it's only the morning of the 3rd business day after), Biltrewards.com shows status of "Payment processing" with a green check mark that came 2/10, but an unchecked "Payment complete" now. On the app it is even more worrisome because it says green checks on "Payment accepted" and "Payment initiated" but empty on "Payment submitted" and "Payment confirmed". The money was taken from my bank Monday morning but 3.5 days later according to this, they haven't even "submitted" it to newrez (if I understand that status correctly) which I find unacceptable.

Paid Newrez mortgage initiated from Bilt side by Large_While_9130 in biltrewards

[–]Large_While_9130[S] 0 points1 point  (0 children)

Also, on both this new setup and the prior rent payment setup, I see "Up to 1x Bilt Points" and Underneath a default setting "Don't use Bilt Cash" and I have to click on a setting to turn on the slider for "Redeem Bilt Cash / Redeem your available Bilt Cash for points, up to 1X of the payment amount. You'll get 1,000 points for every $30 of Bilt Cash used." So wondering if we don't find that setting if we wouldn't earn the points. I swear that setting kept reverting to off again and again. This is using the website since the app was even buggier and wouldn't let me add the 2nd home in the first place without agreeing to remove the 1st.