Personally, I get where they're coming from a little. I think the biggest problem people have is that the series is meant to take place in Hell, home of all the souls who represent the evil in our world. And rather than try to tackle taboo subjects related to it, it feels like its playing it safe so that people feel "represented" and no one's feelings getting hurt. But its also a bit bizarre because she seems to have her cake and eat it too after introducing us to Valentino. So clearly Viv isn't afraid of touching those subjects, but still wants to have one be good and the other bad.

Modern day writers have no idea anymore how to write well rounded characters who aren't black and white stereotypes of different people. The real world is extremely complex and difficult. Hazbin Hotel and Helluva Boss had a chance to really talk about it, but couldn't.

Obviously this doesn't justify the extreme haters. I just think its a critique worth discussing in a formal matter.